Senior Executive
4 days ago
The Senior Executive - CRM will be responsible for managing customer relationships, optimizing customer engagement strategies, and enhancing customer retention. This role involves analyzing customer data, developing targeted marketing campaigns, and working closely with cross-functional teams to improve the overall customer experience.
Key Responsibilities:
- Develop and execute CRM strategies to enhance customer retention and loyalty.
- Monitor and analyze customer behavior, segmentation, and campaign effectiveness using CRM tools.
- Manage customer communication through email, SMS, push notifications, and other digital channels.
- Work closely with marketing, sales, and product teams to align CRM initiatives with business objectives.
- Oversee the implementation and maintenance of CRM systems and ensure data integrity.
- Identify and address pain points in the customer journey to improve engagement and satisfaction.
- Prepare and present reports on CRM performance, insights, and recommendations.
- Stay updated on industry trends and best practices in customer relationship management.
Job Type: Full-time
Pay: ₹25, ₹35,000.00 per month
Benefits:
- Health insurance
Work Location: In person
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