ERP Support

2 days ago

Bengaluru, Karnataka, India Flex Full time ₹ 8,00,000 - ₹ 12,00,000 per year

To support our extraordinary teams who build great products and contribute to our growth, were looking to add a Junior Engineer -IT located in Bangalore, Bingipura.

What a typical day looks like:

  • Act as the primary point of contact for ERP-related issues and queries at the site.
  • Responsible for providing hands-on technical and functional support for the ERP system at the site level
  • Ensures smooth day-to-day ERP operations, assists end users, troubleshoots system issues, and collaborates with the central ERP team to implement updates, enhancements, and process improvements
  • Provide on-site user support, troubleshooting system errors, and resolving operational issues.
  • Collaborate with cross-functional teams (Production, Finance, Supply Chain, Program, Process & Product) to understand business processes and align ERP functionalities.
  • Perform data validation, data corrections, and minor configurations where necessary.
  • Monitor ERP system performance and escalate critical issues to the central IT/ERP team.
  • Perform new development / enactment sit UAT scenarios and ensure key user training for site operations.
  • Document and maintain site-specific ERP processes and knowledge base.
  • Identify opportunities for process improvement using ERP functionalities and automation.

The experience we're looking to add to our team

  • Minimum 2-4 years of experience in ERP support (site-level experience preferred).
  • Strong understanding of core business processes like procurement, inventory, production, and finance.
  • Hands-on experience with ERP systems (e.g., Baan V , Oracle, Infor, etc.).
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Effective communication skills to support non-technical users.
  • Ability to work independently and handle multiple priorities.
  • Knowledge of ERP reporting tools and data extraction (SQL, Power BI, etc.).
  • Understanding of system integration between ERP and other applications.
  • Basic understanding of ITIL processes (incident management, change management).
  • On-site support with occasional remote collaboration.
  • May require occasional off-hours support during critical system events or updates.
  • Experience in manufacturing or production environments is a plus.

What you'll receive for the great work you provide:

  • Health insurance
  • PTO

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