Security Managed Services Engineer

7 hours ago

Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 24,00,000 - ₹ 60,00,000 per year

Senior Engineer - MS, Security

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Security Managed Services Engineer (L2) at NTT DATA, your role will be to ensure that our clients' security infrastructures and systems remain operational. With a proactive approach, you'll monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently. Your primary objective will be to handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA).

You'll actively manage work queues, perform operational tasks, and update tickets with resolution actions. By identifying issues and errors early on, you'll log incidents promptly and provide second-level support, communicating effectively with other teams and clients to extend support when needed. Your role includes executing changes responsibly, flagging risks and mitigation plans, and ensuring all changes have proper approvals.
Collaborative efforts are at the heart of this role. You'll work closely with automation teams to optimize efforts and automate routine tasks, ensuring seamless handovers during shift changes. Your analytical skills will be key in auditing incident and request tickets for quality, recommending improvements, and contributing to trend analysis reports to identify automation opportunities.

As a go-to for initial client escalations, you'll assist L1 Security Engineers with triage and troubleshooting, and support project work when required. Your contributions to the change management process will ensure thorough documentation, effective planning and execution of maintenance activities, and compliance with standard procedures.

To thrive in this role, you need to have:
  • Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow.
  • Proficiency in active listening, with techniques like paraphrasing and probing for further information.
  • Excellent planning skills, able to anticipate and adjust to changing circumstances.
  • Strong ability to communicate and engage across different cultures and social groups.
  • Adaptability to changing conditions and flexibility in approach.
  • Client-focused mindset, always putting their needs and positive experience first.
  • A positive outlook and the ability to work well under pressure.
  • Willingness to put in longer hours when necessary.
  • Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us.

Experience LevelSenior Level

  • Security Managed Services Engineer

    7 days ago

    Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Security Managed Services Engineer (L1) Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong...

  • Security Managed Services Engineer

    7 days ago

    Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    MS Engineer - Security Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your...

  • Site Security Lead

    7 days ago

    Chennai, Tamil Nadu, India Jaguar Security Services Full time

    Security StrategyProvide security guidance and ensure coverage for business operations, personnel, property, and assets.Enhance the efficiency and operational capabilities of the site security team.Build and maintain a dynamic security team to handle defined tasks effectively.Align site-level security operations with global processes and standards.Security...

  • Security Shift Supervisor

    1 week ago

    Chennai, Tamil Nadu, India Jaguar Security Services Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    Security Shift Supervisor will be responsible for managing end-to-end security operations of the shift and will be responsible for the safety & security of employees and assets at the site.Security Shift Supervisor will report to Security Site Lead and Corporate Security Agent/ Corporate Security Agent Manager.Experience Required:Minimum graduate with 5+...

  • Network Security Managed Services Engineer

    2 days ago

    Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Network Security Managed Services Engineer (L2) Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow,...

  • Network Security Engineer L2

    2 days ago

    Chennai, Tamil Nadu, India Sattrix Information Security Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Network Security Engineer L2Location: Chennai and HyderabadEmployment Type: Full-timeShifts: Rotational ShiftsWork Mode: Work from OfficeExperience:At least 4 to 6 Years of experience out of which, minimum 5 years' experience in Security device management and operation.Technical Skills & ToolsMandatory: WAF: F5Preferred (any 2–3):Proxy: SkyHigh, Zscaler...

  • Network Security Managed Services Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Network Secuity Managed Services Engineer (L3) Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow,...

  • Senior Security Engineer

    2 days ago

    Chennai, Tamil Nadu, India Getinz Techno Services Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Senior Security Engineer - GTP - ChennaiHiring Security Engineers @ Fintech Product Company in ChennaiExperience Range: yearsLooking for candidates to join in less than or 30 days notice period. About the Security Engineer RoleAs a Security Engineer, you will be responsible for designing, implementing, and maintaining security controls for our AWS cloud...

  • Security guards

    6 days ago

    Chennai, Tamil Nadu, India ROYAL SECURITY SERVICES Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    We are looking for Security Guards, young and dynamic for our clients.Job Type: Full-timePay: ₹8, ₹18,000.00 per monthWork Location: In person

  • MRI Functional Consultant

    1 week ago

    Chennai, Tamil Nadu, India RF Managed Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesDevelop a working knowledge of client applications for all business units including but not limited to MRI, Yardi,JD Edwards and ServiceNow.Provide support and solutions via ServiceNow within SLAsPrioritize support requests based on customer impactIdentify solutions for system users that improve business processesCollaborate with...