IT Operations Manager

2 days ago

Gachibowli Hyderabad Telangana, India Quantum I.T. Solutions Full time ₹ 21,000 - ₹ 63,000 per year

The IT Operations Manager will oversee and manage the company's IT infrastructure, ensuring the smooth operation of all systems, networks, and applications. The role demands a leader who can maintain stability and efficiency while embracing new technologies that enhance productivity and security across the organization.

This position requires a blend of technical expertise, strategic thinking, and people management skill.

Key Responsibilities:

1. Infrastructure Management

  • Oversee daily operations of the IT infrastructure, including servers, networks, firewalls, and data storage.
  • Ensure optimal performance, security, and reliability of IT systems.
  • Manage system backups, disaster recovery planning, and business continuity processes.

2. IT Support and Service Delivery

  • Lead and mentor the IT support team to deliver high-quality technical assistance to users.
  • Establish and monitor service-level agreements (SLAs).
  • Implement ITIL best practices for incident, problem, and change management.

3. Security and Compliance

  • Maintain robust cybersecurity measures to protect organizational data.
  • Ensure compliance with company policies, data protection laws, and regulatory requirements.
  • Regularly review and update IT security protocols and risk assessments.

4. Vendor and Asset Management

  • Manage relationships with hardware, software, and service vendors.
  • Oversee procurement, licensing, and maintenance of IT assets.
  • Evaluate vendor performance and cost-effectiveness.

5. Strategic Planning and Projects

  • Collaborate with leadership to align IT strategy with business goals.
  • Drive implementation of new systems, upgrades, and digital transformation projects.
  • Prepare and manage the IT operations budget efficiently.

6. Team Leadership

  • Supervise IT operations staff, providing guidance, motivation, and professional development.
  • Foster a culture of accountability, innovation, and continuous improvement.

Key Attributes:

  • Technically sound with a strategic mindset.
  • Calm under pressure — the anchor during IT storms.
  • Detail-oriented yet visionary, balancing maintenance with modernization.
  • A collaborative leader who inspires trust and respect across departments.

Qualifications & Skills:

  • Bachelor's degree.
  • Strong knowledge of network infrastructure, cloud environments (AWS/Azure).
  • Familiarity with ITIL framework, cybersecurity standards, and data privacy regulations.
  • Excellent leadership, communication, and problem-solving skills.
  • Proven ability to manage multiple projects and priorities effectively.

Job Types: Full-time, Permanent

Pay: ₹21, ₹30,000.00 per month

Work Location: In person

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