Accounts Receivable Specialist

Company Description

WNS, part of Capgemini, is an intelligent operations and transformation company powered by Agentic AI. With deep industry expertise, advanced technology, and analytics, WNS co-creates innovative and digitally driven solutions for over 700 clients across diverse industries. The company provides a wide range of transformative services, including finance and accounting, customer experience management, human resources, procurement, and data analytics. With a robust global presence, WNS operates 64 delivery centers across multiple countries, including the United States, Canada, the United Kingdom, India, and South Africa, employing over 66,000 professionals worldwide.

Role Description

We are seeking a proactive, customer-focused and results-driven
Accounts Receivable Specialist
responsible for managing end-to-end accounts receivable operations, including customer billing, collections, cash application, dispute resolution, customer master data management, and month-end AR closing & reporting. The role ensures timely collection of receivables, accurate accounting of customer transactions, and compliance with company policies and accounting standards. Demonstrated ability to identify discrepancies, streamline AR processes, and build strong relationships with clients and internal teams.

Reponsibilities:

·
Credit Management
- Assess and evaluate customer creditworthiness by analyzing financial data, payment history, and market information.

· Set and monitor customer credit limits in line with company policy and management approvals.

· Review and update credit terms periodically to balance business growth and risk exposure.

· Work closely with Sales and Finance teams to approve new credit applications and manage ongoing customer credit reviews.

· Identify high-risk accounts and recommend appropriate actions, such as credit holds or adjusted payment terms.

· Maintain accurate documentation of credit assessments, approvals, and correspondence.

·
Collections
- Monitor accounts receivable aging reports to identify overdue invoices and initiate timely follow-ups.

· Communicate with customers to ensure prompt payment and resolve billing or payment-related issues.

· Develop strong working relationships with customers to support effective credit and collections management.

· Coordinate with Sales, Operations, and Customer Service teams to resolve disputes impacting payments.

· Provide weekly updates on collections performance and forecast expected receipts.

·
Cash Application
- Accurately apply customer payments to open invoices using remittance advice, bank statements, or customer communication.

· Identify and resolve unapplied or unidentified cash in a timely manner.

· Perform daily reconciliation of cash receipts with bank deposits and system postings.

· Coordinate with Treasury and Finance teams to ensure accurate and timely recording of all receipts.

·
Dispute Management
- Investigate and resolve customer disputes related to billing, pricing, short payments, or deductions.

· Document all disputes and resolutions in the system for audit and reference.

· Collaborate with Sales, Operations, and Customer Service teams to expedite dispute resolution.

· Track and report recurring issues to support process improvement initiatives.

·
Customer Master Data Management
- Create, update, and maintain accurate customer master data, including billing and contact information, credit limits, and tax details.

· Ensure all customer data complies with company policies, internal controls, and approval hierarchies.

· Periodically audit and cleanse customer master records to ensure accuracy and prevent duplication.

· Coordinate with Credit Control and Compliance teams during customer onboarding and updates.

·
Month-End Closing & Reporting
- Perform month-end AR closing activities, including reconciliations, accruals, and aging analysis.

· Prepare AR reports, including DSO (Days Sales Outstanding), aging, and collection forecasts for management review.

· Support external and internal audits by providing necessary documentation and analysis.

· Identify process gaps and contribute to continuous improvement in AR operations

· Accuracy of cash application and credit management.

· Timeliness of collections and dispute resolution.

· Compliance with credit policies and AR closing timelines.

· Customer satisfaction regarding billing and payment processes

Your profile

·
AR Team Member
(1–3+ Years of Experience)

· Process customer invoices, payments, and adjustments accurately and timely.

· Perform routine reconciliations and update customer records.

· Support daily cash application and collection activities.

· Handle basic customer queries and escalate complex issues to senior team members.

· Assist in generating standard AR reports and closing activities.

· Review and approve work performed by Analysts; ensure accuracy and compliance.

· Handle complex customer accounts, high-value reconciliations, and escalated disputes.

· Conduct credit reviews and participate in setting customer credit terms.

· Analyze AR aging, collections trends, and recommend corrective actions.

· Support process standardization, automation, and continuous improvement projects.

· Mentor and guide junior team members on AR policies and best practices.

· Manage the AR team to deliver accurate and timely receivables operations.

· Oversee credit management, collections, dispute resolution, and reporting across regions or business units.

· Review AR performance metrics (DSO, aging, overdue %, bad debt) and present insights to management.

· Drive process improvements, automation, and internal control enhancements.

· Coordinate with internal stakeholders (Sales, FP&A, Tax, Audit) to ensure smooth AR operations.

· Support strategic decision-making by providing analytical reports and cash flow forecasts.

· Train, coach, and evaluate team performance to build a high-performing AR function.

·
Qualifications & Skills

· Bachelor's or Master's degree in Accounting, Finance, or Commerce.

· Strong understanding of accounting principles (GAAP/IFRS).

· Proficiency in ERP systems (SAP, Oracle, NetSuite, or similar) and Microsoft Excel.

· Excellent communication, negotiation, and stakeholder management skills.

· Analytical mindset with attention to accuracy and detail.

· Ability to meet tight deadlines and handle high-volume transactions.

· Exposure to shared services or multinational environments preferred