AVP, Information Security Metrics

Job Description:

Role Title: AVP, Information Security Metrics (L10)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

Synchrony's Information Security Metrics team's mission is to strengthen the Board/Operational metrics and reporting capabilities by enabling leadership and stakeholders with better visibility into the health and risk of our Information Security program, thus driving enhanced decision making and identify early warnings.

Role Summary/Purpose:

We are seeking a seasoned and proactive individual contributor with over 5+ years of strong hands-on technical expertise in Ab Initio ETL development and Tableau. This position reports into VP, Information Security Metrics and the role demand strong technical depth, ownership of delivery, and the ability to translate complex business requirements into scalable, high-performance data solutions and interactive dashboards that drive strategic insights and decision-making.The incumbent will be responsible for the execution of end-to-end information security metrics development, collaborate effectively with cross-functional teams – to ensure seamless data flow with visual accuracy and bringing a problem-solving mindset to every challenge.

Key Responsibilities:

• Data Engineering & ETL Development

• Create and maintain complex data integration workflows using the Ab Initio suite of tools, including GDE (Graphical Development Environment)

• Design, develop, and maintain robust Ab Initio ETL workflows to process large, complex datasets.

• Optimize ETL jobs for performance, scalability, and data quality, implementing best practices.

• Collaborate with data architects to ensure alignment with enterprise data models and governance.

• Automate data ingestion, transformation, and validation processes to improve operational efficiency.

• Drive data quality, lineage, and governance initiatives across reporting and integration layers.

• Dashboard Design & Visualization

• Develop and maintain interactive Tableau dashboards that provide actionable insights or stakeholders.

• Translate KPIs, metrics, and use cases into visually intuitive and scalable Tableau designs.

• Implement advanced Tableau features such as LOD expressions, parameters, and calculated fields.

• Ensure dashboards adhere to data privacy and security policies, including role-based access controls.

• Stakeholder Collaboration & Delivery

• Act as a technical leader in project delivery, coordinating with cross-functional teams.

• Identify performance bottlenecks, improve data accuracy, and enhance visualization usability.

• Communicate technical solutions clearly to non-technical stakeholders.

• Information Security & Compliance (Desirable)

• Support information security analytics initiatives and dashboards on threats and compliance posture.

• Demonstrate awareness of data privacy standards (GDPR, CCPA) and compliance frameworks (NIST, PCI, CRI).

Required Skills/Knowledge:

• Bachelor's or Master's degree in Computer Science, Information Systems, or related field with 4+ years of professional experience in data engineering, BI development,  analytics delivery or in lieu of a degree 6+ years of professional experience required.

• Ab Initio ETL: Must have minimum 2 years' hand-on development experience in Ab Initio with advanced experience with graphs, plans, metadata, and performance optimization.

• Tableau: Expertise in Tableau development, including advanced visualizations, dashboard performance optimization, and user-centric design, performance tuning, and publishing best practices.

• Experience in regulated industries such as finance, information security.

• Knowledge of Python or shell scripting for automation and validation.

• Tableau certification (Desktop Certified Professional or equivalent) is a plus.

• SQL: Strong SQL proficiency and experience with large-scale RDBMS (e.g., Oracle, Teradata, SQL Server ) with the ability to write complex queries and optimize performance.

• Version Control & Automation: Experience with Git and CI/CD for ETL deployments.

• Performance & Monitoring: Skilled in diagnosing bottlenecks and optimizing dashboards.

Desired Skill/Knowledge:

• Strong analytical and problem-solving mindset with attention to detail.

• Ability to analyze complex data sets, identify root causes of data issues, and design logical, effective solutions.

• Excellent communication and documentation skills for diverse audiences.

• Proven ability to work independently and drive outcomes in fast-paced environments.

• Collaborative team player with focus on knowledge sharing and continuous improvement.

Eligibility Criteria:

Bachelor's or Master's degree in Computer Science, Information Systems, or related field with 4+ years of professional experience in data engineering, BI development,  analytics delivery or in lieu of a degree 6+ years of professional experience required.

Work Timings : 3:00 PM to 12:00 AM IST

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L08+ Employees can apply

Grade/Level: 10

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