Customer Service Representative

12 hours ago


Gurgaon, Haryana, India Quampetence Business solutions Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Quampetence Business Solutions Pvt Ltd.

9th Floor, Vatika Professional Point, Golf Course Ext Road, Badshahpur, Sector 66, Gurugram

Job Title: Customer Service Executive (Blended Process)

Process: Marks & Spencer (E-commerce)

Location: Gurgaon

Job Overview:

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Executives for our Marks & Spencer e-commerce process. This role involves handling both voice and non-voice (email/chat) interactions to assist customers with their queries, orders, and concerns.

Key Responsibilities:

  • Handle customer queries via calls, emails, and chat.
  • Provide assistance related to orders, refunds, exchanges, and product information.
  • Ensure excellent customer satisfaction by resolving issues efficiently.
  • Maintain accurate records of customer interactions.
  • Follow company policies and processes while interacting with customers.

Requirements:

  • Experience: Prior experience in customer service preferred.
  • Fresher with good communication skills are welcome.
  • Skills: Strong verbal and written communication, problem-solving ability, and basic computer knowledge.
  • Education: Minimum HSC (12th pass) or Graduate.
  • Work Schedule: 6 days working with 1 fixed off on Sunday.
  • Process: Blended (Voice + Non-Voice).

Perks & Benefits:

  • Competitive salary and performance-based incentives.
  • Growth opportunities within the company.
  • Friendly and professional work environment.

How to Apply:

Interested candidates can share their resumes at or call for more details.

Join us and be a part of a leading BPO team supporting a prestigious retail brand



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