ERP Functional Support Analyst

7 days ago

Surat, Gujarat, India Ethics Infotech Full time ₹ 3,00,000 - ₹ 6,00,000 per year

About Role:

The ideal candidate will be responsible for supporting business process improvements, ensuring data integrity, and acting as a liaison between stakeholders and technical teams.

Job Location: Surat

Office Hours: 09:30 am to 7 pm

Experience: 1+ Years

Roles and Responsibilities:

  • Provide First-Level Support: Handle incoming support requests related to Odoo ERP, addressing issues and resolving them promptly.
  • Odoo Configuration: Assist in configuring Odoo modules according to user needs and business requirements.
  • Issue Troubleshooting: Identify, analyze, and resolve system issues, bugs, and errors reported by end-users.
  • System Documentation: Maintain proper documentation of issues, solutions, and best practices for future reference.
  • User Training: Conduct training sessions to ensure users understand how to effectively use the software.
  • Collaborate with Cross-Functional Teams: Work closely with development, functional, and business teams to identify root causes of issues and ensure continuous improvements.
  • Monitor System Performance: Regularly monitor system performance, optimize workflows, and suggest enhancements for better user experience.
  • Upgrades & Testing: Assist in system upgrades, module updates, and testing of new features.
  • Client Interaction: Communicate with clients and stakeholders, providing technical assistance and functional guidance as needed.
  • Documentation: Maintain detailed records of support requests, resolutions, and system modifications.

Education/Qualification (if any Certification):

  • A bachelor's degree in IT, computer science or a related field.

Skills:

  • Communication and interpersonal skills
  • Time management and Task organizational skills
  • Familiarity with SQL or reporting tools, and ERP customization/configuration.
  • Problem-solving skills
  • Analytical skills

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