TAC Support Engineer

4 days ago

Kanpur, Uttar Pradesh, India Qode Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Key Responsibilities:
  • Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues.
  • Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting.
  • Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies.
  • Analyse traffic logs, system health alerts, and security events using diagnostic tools.
  • Guide users on best practices for perimeter defence, intrusion prevention, and remote access.
  • Work with customers to resolve device performance, failover, and HA setup issues.
  • Contribute internal knowledge base articles and suggest improvements to existing documentation.
  • Collaborate with L3 engineering, QA, and product teams for unresolved issues and product-level bugs.
  • Participate in on-call rotations and support coverage for high-priority or after-hours incidents as needed.
Technical Skills Required:
  • Strong understanding of network protocols: TCP/IP, UDP, DNS, DHCP, VLANs etc
  • Strong understanding of routing protocols: OSPF, BGP, EIGRP etc
  • Hands-on experience with WatchGuard Firebox, or comparable UTM/NGFWs (Fortinet, SonicWall, Palo Alto, Checkpoint etc).
  • IPSuite (TCP/IP), VPN, Routing & Switching (OSPF, BGP, VLAN, VTP, STP, EtherChannel, High Availability, IPSLA), ACL, NAT, DNS, DHCP, Packet Analysis (Wireshark & tcpdump), MFA, IPSec, SSL, Log analysis.
  • Exposure to Syslog, SNMP, and basic scripting for automation/log parsing.
  • Proficiency with CRM tools like Salesforce or Zendesk.
Preferred Qualification:
  • WatchGuard Certified System Professional (WCSP – Firebox) or any firewall certifications.
  • CompTIA Network+ / Security+
  • Cisco CCNA Security Qualifications
  • 1 to 3 years of relevant work experience in Network Security product.
  • BSc, BCA, B. Tech., M. Tech. or MCA or an equivalent degree from a reputed university
Important Notes:
  • Comfortable in Rotational Shifts and 5 Days Onsite
  • Looking for Immediate Joiner's

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