Deputy Manager

3 days ago

Hosūr, Tamil Nadu, India Bajaj Finance Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Deputy Manager - Debt Management Services - The Wheels - 2W/3W 

Job Purpose 

This position is open with Bajaj Finance Ltd.

Acts as the first link of management between field staff and upper management. Requires effective communication and exceptional relationship management skills, with the ability to relate to people at all levels of business and management. Responsible for delivery of business AOP objectives for the assigned geography.

Duties and Responsibilities- Achieve business targets with assigned channels based on location and market potential.
- People Management (Off roll)Hiring, retention, and productivity.
- Enforce sales governance through compliance with systems and processes.
- Track, manage, and control PDD requirement compliance.
- Reduce customer complaints and cancellations by ensuring no miss-selling.
- Understand CRM ).
- Effectively engage with Credit, Operations, Risk, and 2W/3W teams.
- Ensure TAT is maintained for case processing.

Major Challenges- Training of self and team members.
- Hiring the right candidate.
- Smooth onboarding to help settle new employees.
- Smooth onboarding of new dealers/partners.
- Retention of off-roll staff.

Decisions- Hiring of off-roll staff.
- Approvals by coordinating with internal stakeholders (e.g., clearing cases).
- Lead allocation.
- Field activity planning and closure.

Key Interactions- Internal:
- Coordinate with internal departments (product, credit, operations, RCS, compliance) to process files.
- Liaise with HR for hiring and retention.
- External:
- Engage with customers.
- Map market competition.

Dimensions- Financial Dimensions:
- Manage 45 to 70 cases MOM (depending on location and market potential).
- Other Dimensions:
- Total team size9
- Number of direct reports5 to 9
- Number of outsourced employees5 to 9
- Number of locations1 to 4
- Number of products1 (Two Wheeler Loan)

Required Qualifications and Experience- Graduate / Post Graduate degree.
- Good command in Excel is essential.
- 1 to 3 years of relevant experience in team management.
- Result-oriented with a go-getter attitude.
- Collaborative work style to engage with peers and colleagues across the company.
- Excellent team management and interpersonal skills.
- Excellent communication skills.
- Highly ambitious and self-motivated.

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