Ecommerce Specialist

17 hours ago

Delhi, Delhi, India Calminds Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Calminds is a premium healing crystal brand that offers a wide variety of high-quality crystals. Each crystal is responsibly sourced, purified, activated to enhance its natural vibrations, and carefully crafted and examined for authenticity and effectiveness. Calminds also specializes in corporate gifting, providing elegant crystal sets for business events, employee wellness, and special occasions.

We are seeking a highly motivated and detail-oriented E-commerce Executive to manage and grow our brand presence across leading online marketplaces – Amazon, Flipkart, and Myntra. The role involves end-to-end responsibility of product listings, catalog management, campaign execution, sales analysis, and ensuring excellent customer experience to drive sustainable business growth.

Role Description

Marketplace Management


•⁠ ⁠Manage and optimize product listings on Amazon, Flipkart, and Myntra.


•⁠ ⁠Ensure accurate product information, images, pricing, and inventory availability.


•⁠ ⁠Monitor and resolve listing errors, suppression issues, and policy compliance.

⁠Sales & Performance Growth


•⁠ ⁠Drive sales performance by implementing platform-specific strategies.


•⁠ ⁠Track daily, weekly, and monthly sales trends; prepare performance reports.


•⁠ ⁠Coordinate with internal teams to ensure product availability and timely fulfillment.

⁠Advertising & Promotions


•⁠ ⁠Plan and execute promotional campaigns, deals, and discounts to maximize visibility.


•⁠ ⁠Manage Amazon Sponsored Ads, Flipkart Ads, and Myntra promotions to optimize ROI.


•⁠ ⁠Monitor and optimize ad performance, budgets, and conversions.

Operations & Logistics


•⁠ ⁠Coordinate with warehouse/logistics teams for smooth order processing and returns.


•⁠ ⁠Monitor stock levels and ensure timely replenishment across platforms.


•⁠ ⁠Manage vendor central, seller central, and Myntra partner portal operations.

Customer Experience & Support


•⁠ ⁠Monitor customer reviews, ratings, and feedback; resolve escalations.


•⁠ ⁠Ensure high service quality, on-time deliveries, and effective issue resolution.

⁠Analysis & Reporting


•⁠ ⁠Conduct competitor analysis and identify growth opportunities.


•⁠ ⁠Share insights with management to improve pricing, assortment, and strategy.


•⁠ ⁠Prepare monthly dashboards on KPIs like sales, returns, ad spend, and profitability.

Qualifications


•⁠ ⁠Bachelor's degree in Business, Marketing, E-commerce, or related field.


•⁠ ⁠1–3 years of experience managing e-commerce marketplaces (Amazon, Flipkart, Myntra).


•⁠ ⁠Strong understanding of marketplace algorithms, SEO, and online merchandising.


•⁠ ⁠Experience with Amazon Seller Central, Flipkart Seller Hub, Myntra Partner Portal.


•⁠ ⁠Proficiency in MS Excel/Google Sheets for reporting and analysis.


•⁠ ⁠Excellent communication, coordination, and problem-solving skills.


•⁠ ⁠Ability to work independently and drive results under tight deadlines.

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