Operations Senior Lead

Operations Senior Lead, VP

Job Title: Operations Senior Lead, VP

Location: Bangalore/ Jaipur, India

Role Description

• Vice President should have an experience of Leading business & should be managing Delivery, SLA's, P&L, Compliance, Employee Engagement, People initiatives and retention, Performance management and Stake holder management. Incumbent should have knowledge of Investment banking and should be familiar with complete business model including 4 business verticals for Deutsche Bank Investment Services i.e., Tax Services, Asset Services, Trade Processing and Operations Control.
• You should be able to maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Responsible for managing SLA's as per agreed Service specifications for all processes under Deutsche Bank Investment Services operations
• Establishes and implements short- & long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and changes required for improvement.
• Set strategic goals for operational efficiency and increased productivity
• Work with project managers in the development of financial and budgetary plans
• Analyze current operational processes and performance, recommending solutions for improvement when necessary
• Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
• Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs
• Uphold organization policies and standards, ensuring legislative regulations are followed
• Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment
• Monthly / Quarterly reviews with Client & Client teams. Weekly / Monthly internal reviews, Service Board Reviews
• End to end management of workforce including position creation and all approvals.
• Ensure all cost targets are met and CPP (Cost per Person is under check)
• Planning & strategizing BCMS roles and responsibilities
• SLA Management, Meeting Quality targets, Employee engagement and retention, managing controlled attrition, C-SAT management, Participation in offshoring meetings along with Delivery Assurance
• Handling people related issues and conducting skip meetings/Focus Group meetings and Town Halls.
• Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization or business entity, within specified functional area of operation, as applicable to the specified functional area of focus. Escalation's handling
• Implement operational improvements, audits & handling escalations
• Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions

Your skills and experience

Basic Qualifications

• Bachelor's degree/post graduate degree in Management
• Bachelor's degree in business administration, information technology, computer technology or related field preferred
• 16+ years of overall experience with 8+ years of leadership experience
• Experience working with business process services and International Banking client.
• Experience in Strategy/policy making, Hiring, Situation handling, Cost management and Account P&L management
• Complete knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
• Proven ability to plan and manage operational process for maximum efficiency and productivity
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demand

Other Qualifications

• Excellent organizational, communication, and leadership skills, demonstrated by previous professional success
• Superior Communication skills in both internal and external settings
• Strong working knowledge of data analysis and performance metrics using business management
• Presentation skills
• Analytical and business process development skills
• Human relations skills to select, develop, mentor, discipline, and reward employees
• Willingness to travel

Work Environment

• Office environment

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.