Head of Document Custody Operations

Job Title – Head of Document Custody Operations

Location – Bangalore, India

Role Description

• The primary responsibility of this role is to manage the Document Custody Operations teams across the 2 locations in India. This would involve high levels of engagement with other teams including Onshore Operations, Business and Technology.
• The role is pivotal in driving the digitization and transformation efforts partnering with stakeholders across Operations and Technology to develop execution plans, own accountability for the outcomes committed and manage any deviations (i.e. risks, issues and dependencies). It will also entail digitizing the capacity model for the function and optimizing the cost of Operations.
• From a RTB (Run-The-Bank) activities perspective, the role responsibility will include oversight of people with the teams, the management of process metrics (including meeting the targets / thresholds), capacity management and risks / controls to ensure that the processes are fit-for-purpose.
• The role also includes preparation and participation in governance forums including senior management.

About the organization

• Deutsche Bank's Operations group provides support for all DB's businesses to enable them to deliver operational transactions and processes to clients. Our people work in established global financial centers such as London, New York, Frankfurt and Singapore, as well as specialist development and operations centers in locations including Birmingham, Jacksonville, Bangalore, Jaipur, Pune, Dublin, Bucharest, Moscow, and Cary.
• Our goal is to deliver world-class client service at exceptional value to internal partners and clients. A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized, and that the client experience is positive. We are proud of the professionalism of our people, and the service they deliver. In return, we offer career development opportunities to foster skills and talent.
• We work across a wide range of product groups, including derivatives, securities, global finance and foreign exchange, cash and trade loans and trust and securities services as well as cross-product functions. Operations interface with Regulatory and Tax is a growing area of interest and helps Deutsche Bank to be always compliant. 

About Document Custody Services

• The Document Custody process gets initiated once a mortgage is closed and moves through the sale/purchase phases leading up to securitization. The role of a Document Custodian is to safe keep the original mortgage and ancillary documents, certify pools of loans, document imaging and retrieval & transfer. Deutsche Bank is in a dominant position in this business in the US with approx. 50% of the market share.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Collaborate with the CB Ops India leadership team to align operational goals with organizational objectives.
• Ownership of the strategy definition and execution ensuring that committed targets and deliverables are met in a timely manner
• Ownership of daily / weekly / monthly metrics across functions and be responsible for any mitigating actions when targets are not met
• Responsible for managing the budgets and financial targets for the function
• Provide thought leadership and leverage best practices (internal / external) to plan and deliver significant change and foster continuous improvement environment
• Identify opportunities to optimize capacity and increase operational efficiencies and reduce cost and risk for the bank
• Collaborating with Technology and Change Management teams on delivering the transformation agenda
• Ownership and resolution of Audit Findings, Self-Identified Issues and Risk / Control Actions
• Engage with senior management in various governance forums to present and report on functional status and progress; prepare material suitable for senior audience
• Responsible for managing escalations from stakeholders and guiding the team to respond to queries
• Guide, supervise and motivate the team to achieve operational excellence
• Responsible for people management including career management, performance feedback and development plans

Your skills and experience

• 15+ years' experience managing large operational teams across geographies. Prior experience in the mortgage industry will be an advantage.
• Strategic thought leadership
• Strong communication and inter-personal skills
• Highly organized, efficient and able to work without always being directed (self-motivated)
• Good understanding of risk and controls
• Highly proficient in MS Office Suite (MS Word, Excel, PowerPoint)
• Able to display sound judgement and escalate issues appropriately

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.