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Legal Operations Specialist
2 weeks ago
Position: Legal Operations Specialist
Location: India (Remote)
Reports to: Legal Operations Manager
About Us
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
Learn more about us on our YouTube Channel or Blog Posts
About the Role:
You are a highly organized, proactive, and operationally-minded professional with a proven ability to manage a wide range of tasks in a fast-paced legal environment. You thrive on improving processes, executing compliance workflows, and supporting legal operations with excellence and discretion. Your background includes experience in either a law firm or in-house legal department, preferably in the tech, software, or SaaS industry. You are meticulous, resourceful, and a confident communicator—equally comfortable working independently or in cross-functional teams.
What You'll Be Doing:
Compliance Monitoring & Enforcement
-Track and enforce compliance of HighLevel's customers and affiliates with company policies, partnering with Account Managers and business leads.
-Manage reporting and responses related to policy violations, including MAP violations and Terms of Service breaches.
Tool & Vendor Management
-Assist in implementing and administering legal tools including contract management platforms, equity management systems, and other legal tech solutions.
Legal Request Handling
-Respond to DMCA takedown requests, cease and desist letters, customer disputes, data deletion requests, and other customer compliance inquiries.
Cross-Functional Collaboration
-Work with teams across HighLevel (Product, Customer Success, Sales, Security, etc.) to develop and implement scalable compliance and risk mitigation processes.
Administrative Support
-Provide project and operational support to the VP of Legal and Legal team, including document tracking, scheduling, and internal reporting.
Other Legal Projects
-Support a wide array of legal initiatives and special projects as needed.
What You'll Bring:
Experience / Education / Certifications
-1–4 years experience supporting legal operations in a law firm or in-house legal team, ideally in tech or SaaS.
-3+ years of overall project/operations support experience.
-Bachelor's degree required. Law or business administration background preferred.
-Exposure to compliance programs, risk mitigation frameworks, and customer/vendor interaction is a plus.
Key Competencies
Customer Obsession
-Champion the customer experience in every legal and compliance interaction.
-Deliver value through every communication and solution.
-Actively listen and respond with clarity and professionalism.
Drive for Results
-Demonstrate urgency, initiative, and energy to resolve legal operations tasks.
-Adapt to change with composure and focus.
-Collaborate across teams to achieve legal and company goals.
Good to Great
-Commit to continuous improvement and skill development.
-Take initiative to propose improvements in processes and services.
-Welcome feedback and use it to grow.
Do What Is Right
-Uphold the highest standards of integrity and ethics.
-Own your work and decisions with accountability.
-Always act in the best interest of the company, team, and customers.
Equal Employment Opportunity Information:
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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