Senior Content Strategist

4 days ago

Bengaluru, Karnataka, India OneTrust Full time ₹ 12,00,000 - ₹ 24,00,000 per year

The Challenge

As a Senior Content Strategist, you will work with UX Designers, Product Managers, and Developers to produce in-product content that support and guide users through end-to-end lovable experiences. You will act as a collaborative partner to provide 3-in-a-box teams with content design and strategy recommendations, UX writing reviews, and content audits to improve the content within our solution.

Your Mission

  • Create and edit copy that is accurate, well-researched, and aligned with evolving InfoSec and privacy practices and branding expectations.
  • Work collaboratively with UX, Product, and Engineering stakeholders to understand perspectives, behaviors, and goals for our customers and business to create consistent and clear content decisions.
  • Develop and implement measurement strategies to track the impact and success of content strategies.
  • Become a subject matter expert in assigned areas so that you can write product copy that aligns with our users' goals.
  • Research industry trends, target audience, and competitors to inform product messaging – and conduct evaluative user research to support user-driven decision making.
  • Optimize content strategies by participating in continuous reviews and audits of the effectiveness of content inside product workflows, including recommendations for new and existing documentation that support the customer journey.
  • Continuously contribute feedback on content standards to stay current with industry trends, accessibility standards, and emerging technologies.
  • Advocate and evangelize content strategy and best practices across stakeholder touchpoints.
  • Meet with your content team to share, discuss, and collaborate on content projects, templates, and best practices.
  • Collaborate with UX Designers and Product Managers to ensure accurate content themes across the product, helping our customers seamlessly move between clouds and modules.

You Are

  • You have a minimum of 5 years of experience in content strategy and creation.
  • You enjoy finding opportunities to help guide customers, so they don't get stuck.
  • You are driven by understanding user behavior.
  • You have experience following an established design system and content standards to inform your work and drive consistency across the product.
  • You have experience designing content strategies that account for customer organizations of different sizes, goals and maturity levels and can tailor content strategies.
  • You know how to analyze various stakeholder, customer, and team inputs to lead the copy conversation and provide recommendations with authority and tact.
  • You are resilient. You can manage multiple input points, meet varying deadlines, be realistic about project releases, and know where to put your efforts.
  • You have a portfolio of Content strategy projects and UX writing to share.
  • Experience working in the InfoSec or privacy industry would be an asset.
  • Experience delivering content for a global audience would be an asset.

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