Operations Coordinator- Academics

Job description : Operations Coordinator - Academics

_Key Responsibilities :

Client Onboarding and Transition :

Facilitate smooth transitions for clients post-sale, ensuring all initial paperwork, contracts, and details are completed.

Guide clients through the onboarding process, explaining services, timelines, and key deliverables.

Act as the main point of contact for clients to resolve any operational issues or queries after the sale.

Customer Support & Relationship Management :

Maintain regular communication with clients to address any concerns, questions, or issues that may arise after the sale.

Monitor client progress and satisfaction to ensure services are being delivered according to agreed timelines and expectations.

Build and maintain strong, positive relationships with clients to ensure repeat business and referrals.

Service Delivery and Operations Management:

Oversee the execution of services promised during the sales process, coordinating with internal teams to ensure timely and accurate delivery.

Track the status of ongoing projects and services, ensuring that all deadlines are met and the quality of services aligns with client expectations.

Identify potential issues early and take corrective actions to mitigate risks or delays in service delivery.

Coordination with Sales and Marketing Teams :

Work closely with the sales team to ensure all after-sales promises are communicated and delivered on time.

Provide feedback to the sales and marketing teams on customer expectations and experiences to help improve future sales strategies and offerings.

Ensure that all relevant sales documentation, client preferences, and service details are accurately transitioned to after-sales support teams.

Process Improvement :

Assist in refining and improving internal processes for after-sales support to increase efficiency, reduce delays, and improve client satisfaction.

Provide input into developing tools, templates, and standard operating procedures (SOPs) to streamline the after-sales operation.

Continuously monitor and assess the quality of after-sales services and suggest improvements based on client feedback.

Reporting and Documentation :

Maintain accurate and up-to-date records of all client interactions, service delivery timelines, and resolution of issues.

Prepare periodic reports on client satisfaction, service delivery performance, and operational metrics for management review.

Track and report on key performance indicators (KPIs) related to after-sales support, such as client retention rates, issue resolution times, and service feedback.

Training and Support :

Provide training and support to clients on products or services post-purchase to ensure they are utilizing them effectively.

Develop resources, FAQs, and help guides for clients to access self-help options for common issues or questions.

Client Feedback and Continuous Improvement :

Actively seek client feedback after the delivery of services to assess satisfaction and areas for improvement.

Use client feedback to implement changes and drive improvements in service offerings and operational processes.

Qualifications:

Education: Bachelor's degree in business administration, operations management, education, or related field.

Additional Information :

The position offers opportunities for professional development and growth within the education consulting field.

Experience :

2-3 years of experience in operations, customer support, or after-sales coordination role, ideally within the education consulting or services industry.

Proven experience managing client relationships and ensuring service delivery.

Skills :

Excellent organizational and time management skills.

Strong problem-solving abilities with a proactive approach to handling issues.

Excellent communication and interpersonal skills, both written and verbal.

Ability to work collaboratively in a team environment.

Knowledge of CRM systems, project management software, and office tools (e.g., Microsoft Office Suite, Google Workspace).

Personal Attributes :

Client-focused mindset with a passion for delivering exceptional service.

Ability to handle multiple tasks and manage priorities in a fast-paced environment.

Detail-oriented with strong follow-up skills.

Self-motivated with a results-driven approach. Salary Rs pa

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Job Type: Full-time

Pay: ₹24, ₹25,000.00 per month

Work Location: In person