Workshop Analyst

As our Workshop Analyst, you'll play a key role in enhancing product quality and customer satisfaction by performing detailed technical analyses of returned components and supporting workshop operations across the APA Region. Your insights will directly contribute to improving product performance and strengthening our customer relationships

Your impact?
Your expertise in mobile and industrial hydraulics, failure analysis, and quality systems will help identify root causes of product issues and drive continuous improvement initiatives. As a result, our customers will experience greater reliability, faster resolutions, and improved confidence in our products.

You'll collaborate closely with Customer Quality, Engineering, and Service teams, and take ownership of component testing, technical reporting, and workshop process optimization — helping us move toward a more efficient, data-driven, and customer-focused future.

• Lead workshop operations and product analysis activities by performing hands-on assembly/disassembly of hydraulic components, conducting detailed failure analysis, and preparing comprehensive inspection reports.
• Support internal stakeholders by testing warranty-returned components, maintaining workshop test rigs, and ensuring proper operation and calibration of all tools and equipment.
• Collaborate with Customer Quality, Plant Quality, and Application Engineering teams to process claims in SAP, drive 8D root cause analysis, and provide timely, data-driven feedback aligned with quality KPIs.
• Use your skills in hydraulics, diagnostics, and technical reporting to identify root causes, improve product reliability, and enhance the customer experience.
• Continuously learn and share knowledge to strengthen compliance with ISO and IATF 16949 standards, support audits, and promote continuous improvement in workshop processes.

• Diploma or Bachelor's degree in Engineering, preferably in Mechanical Engineering.
• Experience in hydraulic systems with a minimum of 10 years of hands-on expertise in component-level diagnostics, testing, and failure analysis.
• Proficiency in SAP (ERP modules), Microsoft Office Suite, and a solid understanding of Quality Management Systems and related standards (ISO, IATF
• Ability to work well in cross-functional and multicultural teams, demonstrating ownership, adaptability, and collaboration under tight timelines.
• Strong communication skills in English — both written and verbal — with clear documentation and customer-facing capabilities.
• A mindset of analytical thinking, problem-solving, and continuous improvement, paired with a customer-focused and results-oriented approach

1. We promote from within and support your learning with mentoring, training, and access to global opportunities.
2. You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
4. You'll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about—we think they're pretty great.

If this role excites you, we'd love to hear from you Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.