Shift Supervisor

3 days ago

Malad Mumbai Maharashtra, India Artistico Foods Full time ₹ 2,50,000 - ₹ 3,00,000 per year

We are looking for a Shift Supervisor to manage daily operations, lead the team, and ensure great customer experience. You will work closely with the team to maintain quality, service, and smooth workflow.

Key Responsibilities:

1. Shift Operations Management

  • Oversee daily operations during the shift to ensure smooth service and adherence to brand standards.
  • Monitor food preparation, pizza quality, and service speed.
  • Ensure proper opening and closing procedures are followed.

2. Staff Supervision & Training

  • Allocate tasks and responsibilities to team members based on the shift plan.
  • Motivate and guide team members to deliver excellent customer service.
  • Support the RM in training new staff on SOPs, hygiene, and safety.

3. Customer Experience

  • Handle guest queries and complaints promptly and professionally.
  • Ensure dining area cleanliness, hygiene, and a welcoming environment.
  • Promote upselling and ensure guests have a great experience.

4. Inventory & Cash Handling

  • Monitor inventory usage during the shift and report shortages to RM.
  • Ensure proper stock rotation and minimal wastage.
  • Handle cash and POS operations accurately at shift start/end.

5. Compliance & Safety

  • Enforce hygiene, food safety, and company policies.
  • Ensure staff follow proper grooming and safety procedures.
  • Report any maintenance issues to RM promptly.

Job Type: Full-time

Pay: ₹21, ₹25,000.00 per month

Work Location: In person

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