Shift Supervisor
3 days ago
We are looking for a Shift Supervisor to manage daily operations, lead the team, and ensure great customer experience. You will work closely with the team to maintain quality, service, and smooth workflow.
Key Responsibilities:
1. Shift Operations Management
- Oversee daily operations during the shift to ensure smooth service and adherence to brand standards.
- Monitor food preparation, pizza quality, and service speed.
- Ensure proper opening and closing procedures are followed.
2. Staff Supervision & Training
- Allocate tasks and responsibilities to team members based on the shift plan.
- Motivate and guide team members to deliver excellent customer service.
- Support the RM in training new staff on SOPs, hygiene, and safety.
3. Customer Experience
- Handle guest queries and complaints promptly and professionally.
- Ensure dining area cleanliness, hygiene, and a welcoming environment.
- Promote upselling and ensure guests have a great experience.
4. Inventory & Cash Handling
- Monitor inventory usage during the shift and report shortages to RM.
- Ensure proper stock rotation and minimal wastage.
- Handle cash and POS operations accurately at shift start/end.
5. Compliance & Safety
- Enforce hygiene, food safety, and company policies.
- Ensure staff follow proper grooming and safety procedures.
- Report any maintenance issues to RM promptly.
Job Type: Full-time
Pay: ₹21, ₹25,000.00 per month
Work Location: In person
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