Associate Publisher Operations

Overview

About Business Unit:

From helping to invent the affiliate industry to leading performance marketing, the CJ Team has earned a reputation for maintaining the largest and most reliable partnership-based platform. We are the platform of choice for driving profitable growth for over 3,800 global brands - across industries like retail, travel, finance, and network & home services. Our technology powers a vast partnership ecosystem where over 167K publishers and brands engage with billions of consumers worldwide. The CJ India team connects global brands and publishers to drive scalable growth. Passionate about delivering sustainable outcomes, we focus on providing meaningful solutions to real-world needs.

Why Join Us?

• Enter a dynamic industry with opportunities for growth and development.
• Engage with a supportive team that values creativity and diverse perspectives.
• Access continuous learning experiences and professional development resources.
• Enjoy a hybrid working model that balances flexibility and collaboration.

Role Overview: As a Publisher Operations Associate, you'll be at the front line of Publisher support, ensuring smooth operational processes and delivering outstanding service. This entry-level role is perfect for someone energetic and eager to learn the ins and outs of Affiliate Program Operations supporting Publishers.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

• Deliver exceptional support to publishers by promptly addressing inquiries and resolving issues efficiently.
• Assist publishers with general inquiries, troubleshooting basic account settings, managing promotional properties, and supporting partner outreach efforts.
• Communicate with partners to address inquiries about program terms and provide clarity.
• Collaborate with various teams to ensure smooth operational processes and workflow.
• Develop and manage comprehensive reports on campaign performance and execution metrics.
• Maintain open and effective communication with clients to understand their needs and ensure satisfaction.
• Foster strong inter-departmental relationships and provide expert troubleshooting support.

Qualifications

• Bachelor's Degree or equivalent work experience.
• Ideally, 1 year of experience in a client-facing role.
• Strong written and verbal communication skills.
• Basic understanding of affiliate marketing(preferred)
• Passion for learning about affiliate marketing, digital marketing, and their nuances.
• Quick learner with a high level of curiosity.
• Team player who thrives in a fast-paced environment.
• Proficient in Microsoft Office (Excel, Word, and PowerPoint).
• Strong organizational skills and attention to detail.
• Ability to multi-task, prioritize, and manage time efficiently in a dynamic environment.

Additional Information

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and
  
  forward-thinking approaches.
• Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation-shaping our culture, guiding our decisions and uniting us in common purpose.