Senior Associate Publisher Operations

Overview

About Business Unit:

From helping to invent the affiliate industry to leading performance marketing, the CJ Team has earned a reputation for maintaining the largest and most reliable partnership-based platform. We are the platform of choice for driving profitable growth for over 3,800 global brands - across industries like retail, travel, finance, and network & home services. Our technology powers a vast partnership ecosystem where over 167K publishers and brands engage with billions of consumers worldwide. The CJ India team connects global brands and publishers to drive scalable growth. Passionate about delivering sustainable outcomes, we focus on providing meaningful solutions to real-world needs.

Why Join Us?

• Enter a dynamic industry with opportunities for growth and development.
• Engage with a supportive team that values creativity and diverse perspectives.
• Access continuous learning experiences and professional development resources.
• Enjoy a hybrid working model that balances flexibility and collaboration.

As a Senior Publisher Operations Associate, you will be at the forefront of publisher support, ensuring seamless operational processes and delivering exceptional service. This role is ideal for an energetic individual eager to master the intricacies of Affiliate Program Operations.

Key responsibilities include collaborating with the publisher development team to support the management and growth of publishers working with CJ Affiliate. Additionally, you will be tasked with supporting publisher audits, conducting competitor analysis, and facilitating the enrollment of publishers into advertisers' programs.

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Responsibilities

• Deliver exceptional support by promptly addressing inquiries and resolving issues for both clients and publishers across various channels.
• Manage key operational processes to ensure tasks are completed efficiently and accurately.
• Assist with publisher inquiries, troubleshoot account settings, manage promotional properties, and support partner outreach efforts.
• Address OIM inquiries, handle payment questions, and manage reconciliation reports.
• Develop and manage comprehensive reports on campaign performance, execution metrics, and account recommendations.
• Conduct analysis to build benchmark reports with actionable insights.
• Create standardized client-facing communication templates for consistent messaging.
• Communicate effectively with partners to clarify program terms and resolve inquiries.
• Collaborate with teams to ensure smooth operations and enhance workflow efficiency.
• Maintain open communication with clients to understand their needs and ensure satisfaction.
• Foster strong inter-departmental relationships and provide expert troubleshooting support.
• Assist in creating and updating client support documentation and complete required training sessions.

Qualifications

• Bachelor's Degree and with 2 - 4 years of client-facing experience
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Strong written and verbal communication skills
• Ability to work as a team player in a fast-paced environment
• Good understanding of affiliate marketing and digital marketing eco system, and their nuances.
• Quick learner with a high level of curiosity.
• Team player who thrives in a fast-paced environment.
• Proficient in Microsoft Office (Excel, Word, and PowerPoint).
• Strong organizational skills and attention to detail.
• Ability to multi-task, prioritize, and manage time efficiently in a dynamic environment.

Additional Information

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and
  
  forward-thinking approaches.
• Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation-shaping our culture, guiding our decisions and uniting us in common purpose.