International Mentor

2 days ago

Gurgaon, Haryana, India Weekday AI Full time ₹ 5,00,000 - ₹ 8,00,000

This role is for one of Weekday's clients
Salary range: Rs Rs ie INR 5-8 LPA)
Min Experience: 1 years
Location: Gurgaon
JobType: full-time

Key Responsibilities1. Own the Student as an Account
  • Take full ownership of each enrolled student's admission journey—from interest to arrival.
  • Build long-term relationships with students and parents across calls, chats, and virtual sessions.
  • Act as the single point of contact, ensuring smooth progress at every stage.
2. Sales-Driven Counseling and Conversion
  • Drive monthly admission conversions by ensuring students submit documents, receive offer letters, and complete fee payments.
  • Understand blockers—emotional, financial, or logistical—and help students move forward with clarity and confidence.
  • Convert interest into commitment without hard selling—through structured follow-ups and strategic nudges.
3. Strategic Application Guidance
  • Align student aspirations with appropriate programs, universities, and scholarship options.
  • Collect and organize documents, guide SOP writing, and ensure strong, accurate applications.
  • Constantly evaluate program fit and adjust recommendations to match student goals and financial readiness.
4. Follow-Up and Pipeline Management
  • Own a personal admissions pipeline—track every student's movement and stay one step ahead.
  • Conduct regular follow-ups via WhatsApp, calls, and emails to keep the process moving.
  • Handle objections, resolve queries, and proactively manage delays or drop-offs.
5. Financial Counseling and Clarity
  • Clearly communicate total cost of education: tuition, travel, accommodation, and living expenses.
  • Guide families through payment plans, financial readiness, and required documentation.
  • Push for fee milestones (registration, tuition) while maintaining a relationship of trust.
6. Expectation Management and Retention
  • Align student and parent expectations with our offerings and timelines.
  • Keep communication transparent and ensure promises made during the sales process are delivered.
  • Motivate students to stay committed, attend Launchpad & EWYL sessions, and complete the journey.
7. Problem Solving and Coordination
  • Handle escalations with empathy, taking full ownership of the student experience.
  • Coordinate with internal teams (Visa, Services, Sales) for timely resolution of issues.
  • Act as a central point between the student and various departments for seamless progress.
8. Pre-Departure and Visa Support
  • Assist students with documentation for visa processing and pre-departure formalities.
  • Coordinate travel readiness, cultural briefings, and university onboarding.
  • Ensure students are ready for handover to the Student Affairs team upon arrival.
9. Reporting and Feedback
  • Maintain updated records of student journeys, conversion progress, and issue logs.
  • Share weekly reports on status, red flags, and fee collection.
  • Offer structured feedback to improve systems, SOPs, and student experiences.
Who We're Looking For
  • 2–4 years experience in EdTech, inside sales, study abroad counseling, or account management.
  • Strong relationship-building and client-facing experience with individuals or families.
  • Track record of hitting sales or conversion targets with structured follow-up practices.
  • Excellent communication in English and Hindi.
  • Highly self-driven, empathetic, and comfortable managing multiple students simultaneously.
Performance Metrics
  • Admissions Conversions: Number of students who complete registrations and payments.
  • Pipeline Progression: Percentage of students advancing week to week.
  • Engagement Metrics: Contact rate, follow-up quality, and responsiveness.
  • Revenue Realization: Timely collection of registration and tuition fees.
  • Satisfaction Scores: Post-registration feedback and long-term student retention.

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