International Mentor

This role is for one of Weekday's clients
Salary range: Rs 500000 - Rs 800000 (ie INR 5-8 LPA)
Min Experience: 1 years
Location: Gurgaon
JobType: full-time

Requirements

Key Responsibilities

1. Own the Student as an Account

- Take full ownership of each enrolled student's admission journey—from interest to arrival.
- Build long-term relationships with students and parents across calls, chats, and virtual sessions.
- Act as the single point of contact, ensuring smooth progress at every stage.

2. Sales-Driven Counseling and Conversion

- Drive monthly admission conversions by ensuring students submit documents, receive offer letters, and complete fee payments.
- Understand blockers—emotional, financial, or logistical—and help students move forward with clarity and confidence.
- Convert interest into commitment without hard selling—through structured follow-ups and strategic nudges.

3. Strategic Application Guidance

- Align student aspirations with appropriate programs, universities, and scholarship options.
- Collect and organize documents, guide SOP writing, and ensure strong, accurate applications.
- Constantly evaluate program fit and adjust recommendations to match student goals and financial readiness.

4. Follow-Up and Pipeline Management

- Own a personal admissions pipeline—track every student's movement and stay one step ahead.
- Conduct regular follow-ups via WhatsApp, calls, and emails to keep the process moving.
- Handle objections, resolve queries, and proactively manage delays or drop-offs.

5. Financial Counseling and Clarity

- Clearly communicate total cost of education: tuition, travel, accommodation, and living expenses.
- Guide families through payment plans, financial readiness, and required documentation.
- Push for fee milestones (registration, tuition) while maintaining a relationship of trust.

6. Expectation Management and Retention

- Align student and parent expectations with our offerings and timelines.
- Keep communication transparent and ensure promises made during the sales process are delivered.
- Motivate students to stay committed, attend Launchpad & EWYL sessions, and complete the journey.

7. Problem Solving and Coordination

- Handle escalations with empathy, taking full ownership of the student experience.
- Coordinate with internal teams (Visa, Services, Sales) for timely resolution of issues.
- Act as a central point between the student and various departments for seamless progress.

8. Pre-Departure and Visa Support

- Assist students with documentation for visa processing and pre-departure formalities.
- Coordinate travel readiness, cultural briefings, and university onboarding.
- Ensure students are ready for handover to the Student Affairs team upon arrival.

9. Reporting and Feedback

- Maintain updated records of student journeys, conversion progress, and issue logs.
- Share weekly reports on status, red flags, and fee collection.
- Offer structured feedback to improve systems, SOPs, and student experiences.

Who We're Looking For

- 2–4 years experience in EdTech, inside sales, study abroad counseling, or account management.
- Strong relationship-building and client-facing experience with individuals or families.
- Track record of hitting sales or conversion targets with structured follow-up practices.
- Excellent communication in English and Hindi.
- Highly self-driven, empathetic, and comfortable managing multiple students simultaneously.

Performance Metrics

- Admissions Conversions: Number of students who complete registrations and payments.
- Pipeline Progression: Percentage of students advancing week to week.
- Engagement Metrics: Contact rate, follow-up quality, and responsiveness.
- Revenue Realization: Timely collection of registration and tuition fees.
- Satisfaction Scores: Post-registration feedback and long-term student retention.

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