CST Operations

2 weeks ago

Noida, Uttar Pradesh, India Paytm Full time ₹ 8,00,000 - ₹ 12,00,000 per year
About Us:   Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
Job Summary: We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform.
Responsibilities: Customer Experience: Ensure exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proficiency in using CRM software and other customer service tools.   Proactively identify opportunities to improve the customer experience. Operational Excellence: Implement process improvements and best practices to enhance team productivity and customer satisfaction. Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. Stay up to date on industry trends and best practices in customer service.
Qualifications: Bachelor's degree in a related field preferred. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities.   Strong customer focus and a passion for delivering exceptional customer service.
Preferred Qualifications: Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • CST Operations

    1 week ago

    Noida, Uttar Pradesh, India Paytm Full time ₹ 2,00,000 - ₹ 12,00,000 per year

    About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. ...

  • CST Operations

    1 week ago

    Noida, Uttar Pradesh, India Paytm Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    About Us:Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.About the...

  • Operation Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Paytm Services Private Limited Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    CST Operations - Associate - Paytm Travel CST (Bus) About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the...

  • Technical Project Manager

    2 weeks ago

    Noida, Uttar Pradesh, India The Techgalore Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Title Technical Project managerLocation RemoteGCP Certification requiredThe AI Accelerator, driving our current initiative, identifies and develops impactful AI tools to transform Google Cloud Consulting (GCC) operations.We seek a highly technical and collaborative Project Manager to support the Accelerator Manager in overseeing AI Accelerator...

  • Product Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Paytm Services Private Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Product Management - Senior Product Manager - P4BAbout Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the...

  • Analyst Financial Advisory Support

    6 days ago

    Noida, Uttar Pradesh, India Ameriprise Financial Services, LLC Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    The candidate will be responsible to work with a dedicated advisor/ a team of financial advisors and staff to help provide outstanding service to our clients. It will assist in managing and organizing office workflow with anemphasis on creating and delivering a unique client experience that defines and differentiates advisors'practices. This position will...

  • Product Management

    1 week ago

    Noida, Uttar Pradesh, India Paytm Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About Us:Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.About the...

  • Analyst-Fincl Adv Supp IND

    2 weeks ago

    Noida, Uttar Pradesh, India Ameriprise Financial Services, LLC Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    The candidate will be responsible to work with a dedicated advisor/ a team of financial advisors and staff to help provide outstanding service to our clients. It will assist in managing and organizing office workflow with anemphasis on creating and delivering a unique client experience that defines and differentiates advisors'practices. This position will...

  • Lead Digital Marketing

    1 week ago

    Noida, Uttar Pradesh, India Ameriprise Financial Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    The candidate will be responsible to take up an instrumental role in identifying opportunities and building out/ expanding digital marketing services for Ameriprise financial advisors. The lead will manage the specialist(s) who conduct day to day updates for dedicated advisor/ team of financial advisors and staff to ensure they provide outstanding digital...

  • Lead Consultant-QA

    2 weeks ago

    Noida, Uttar Pradesh, India Genpact Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...