Terminal Operation Lead

Job Description Operations Lead

Position brief:

Introduction:

As an Operations Lead at [Company Name], you will play a crucial role in managing and optimizing our company's

daily operations. We are looking for a proactive, detail-oriented individual who can ensure smooth, efficient business

processes and enhance productivity. This role requires exceptional leadership skills, a strong analytical mindset, and

the ability to thrive in a fast-paced environment.

Location: New Delhi

Role & Responsibilities:

The role of the candidate will be:

• Oversee daily operations across multiple departments, including production, logistics, procurement,

and customer service.

• Implement and refine operational systems, processes, and best practices to improve efficiency and

reduce costs.

• Manage and direct the activities of the operations team, setting clear goals and expectations, and

ensuring team members have the resources needed to succeed.

• Analyze operational performance and generate reports on key metrics to identify areas for

improvement and implement strategic solutions.

• Collaborate with senior management to align operational goals with business objectives and to develop

long-term strategic plans.

• Ensure compliance with local, state, and federal regulations affecting operations.

• Maintain safe and efficient operational environments by adhering to health and safety standards.

• Manage vendor relationships, including negotiating contracts and ensuring vendors meet quality and

delivery standards.

• Monitor inventory levels and supply chain operations to ensure uninterrupted service and product

availability.

• Lead and support continuous improvement initiatives, including the integration of new technologies

and systems.

• Resolve operational problems, addressing delays and potential cost overruns.

• Facilitate communication and cooperation within and between departments to foster a collaborative

work environment

Required Soft Skills

• Highest standard of integrity and ethics

• Ability to think critically and analytically to assess complex situations Result orientation and proven

execution capability.

• Excellent oral & written communication skills

• Good leadership skills to inspire and motivate teams to execute strategic initiatives effectively.

• Comprehensive understanding of the organization's industry, market dynamics, and competitive

landscape.

2

Working Experience and Qualification

• Bachelor's degree in any Field or a related field. Preferred is PGDBM.

• Proven experience in operations management, ideally within a similar industry.

• Strong leadership and team management skills, with the ability to motivate and guide a team.

• Excellent analytical, problem-solving, and decision-making capabilities.

• Proficiency in operations-specific software, as well as Microsoft Office Suite.

• Outstanding communication and interpersonal skills.

Ability to work under pressure and manage multiple priorities.

Company Profile:

We are a Digital Airport Company, and we transform Airports and its related experiences through Digital

Interventions and with a strong service culture. As a leader in this space, we deliver world-class Airport

Services focused on Airports and their related domains enabled through Technology Solutions, IT

Operations, and Digital services. We provide end-to-end IT Concession at airports through which we have

built significant experience in this sector over the past few years.

We have a strong and stable client portfolio which we aim to leverage and grow the Services portfolio and

Services Business. This includes but is not limited to IT Managed Services and a couple of Services/Products.

We are building digital and transformation capabilities to complement the IT Managed service to create

value for our customers. The current leadership of the company has both domestic and global experience

in building and running high performance Digital First, Service organizations and over 20+ years in the ITES

sector.

As we embark on taking WAISL to the next level and we focus on - larger revenue, a larger customer base

(Growth Engine), enhanced portfolio (Managed Services, New Digital Services/Products, Airport Services

Platform etc.) and building a strong Digital Team backed by a strong Engineering DNA of the Organization

(People, System Engineering). Current revenues are at approx. US $50 million, largely secured by long-term

contracts. Vision is to scale it up to $500 Mn in the next 5 years with a client portfolio of both domestic and

global airports and related adjacencies.