Retail Trainer

1. Role Overview

The Retail Trainer will be responsible for training youth in retail sales, customer service, store operations, and workplace etiquette to prepare them for employment in organised and semi-organised retail sectors. The role emphasizes practical skill-building, hands-on demonstrations, and strong focus on customer interaction skills.

2. Key Responsibilities

Training Delivery

• Deliver engaging training sessions on:
• Basics of Retail & Store Operations
• Customer Service & Customer Handling
• Sales Techniques & Product Pitching
• Visual Merchandising & Store Display
• Billing, POS Operations & Cash Handling
• Stock Management & Inventory Processes
• English for Retail & Workplace Communication
• Grooming, Professional Etiquette & Workplace Discipline
• Conduct role plays, simulations, mock sales interactions, and practical demonstrations.

Training Material & Assessment

• Prepare training session plans, activity sheets, practical exercises, and assessments.
• Adapt curriculum based on NSQF/SSC (Retail Sector Skill Council) standards when applicable.
• Maintain trainee performance records, assessment sheets, and daily training logs.

Trainee Development

• Mentor and coach students in communication, confidence, and customer-handling behaviour.
• Conduct industry-style mock interviews and cashier simulations.
• Provide additional support to slow learners and track improvement.

Centre Coordination

• Support mobilization team during counselling and orientation of new retail batches.
• Coordinate with placement team for job fairs, employer interactions, and OJT opportunities.
• Maintain classroom discipline and ensure engaging learning environment.

Industry Linkages

• Liaise with retail stores, supermarkets, and malls for exposure visits.
• Stay updated with current retail industry trends, customer expectations, and sales techniques.

3. Required Qualifications & Experience

• Graduate in any discipline (Retail Management / Marketing preferred).
• 1–3 years of experience as a Retail Trainer or in retail industry roles such as:
• Customer Service Associate
• Store Executive
• Sales Associate
• Cashier
• Floor Supervisor
• Experience working with youth in training/skill development is an added advantage.
• Strong communication skills in English and Hindi/local language.

4. Key Competencies

• Excellent customer service and sales skills.
• Strong facilitation and presentation abilities.
• Practical knowledge of POS, billing, store operations, and merchandising.
• Patience, empathy, and ability to motivate trainees.
• Good organisational and record-keeping skills.
• Ability to create role plays, mock store setups, and practical activities.

5. Salary & Benefits

• Competitive salary as per experience and project norms.
• Exposure to industry partners and career growth in training domain.

6. Work Schedule

• Monday to Saturday (as per centre operational hours).
• Flexible for employer sessions, job drives, or special events.

Job Type: Full-time

Pay: Up to ₹32,000.00 per month

Work Location: In person