Tele Counselor

9 hours ago

Ghaziabad, Uttar Pradesh, India Narayana e-Techno School Full time ₹ 2,40,000 - ₹ 3,00,000 per year

1. Lead Generation & Follow-Up

  • Make daily outbound calls to prospective parents and respond to inbound admission inquiries.
  • Maintain a calling log with details of conversations, follow-up dates, and outcomes.
  • Convert inquiries into school visits and ensure proper follow-up until closure.

2. Admission Counselling

  • Provide accurate and complete information about the school, curriculum, facilities, fee structure, and admission procedures.
  • Counsel parents effectively to address their queries and concerns, building trust and interest.
  • Schedule and coordinate appointments for school visits, meetings with admission counselors, and assessments.

3. Database Management

  • Maintain and update the inquiry database (ERP / Excel) regularly with new leads and status updates.
  • Ensure data accuracy and timely follow-ups as per the admission calendar.
  • Track inquiry-to-admission conversion ratios and report regularly.

4. Communication & Customer Service

  • Handle calls and messages professionally, maintaining the school's image and tone.
  • Provide prompt responses to queries received through calls, messages, emails, or online forms.
  • Ensure parents have a smooth and positive experience throughout the inquiry and admission process.

5. Reporting & Coordination

  • Prepare daily/weekly reports on calls made, inquiries generated, follow-ups, and conversions.
  • Coordinate with the Admission In-Charge / Marketing team for leads, events, and campaigns.
  • Share feedback and suggestions received from parents to relevant departments.

6. Target Achievement

  • Achieve daily, weekly, and monthly calling and conversion targets as assigned.
  • Support the school in meeting its admission goals for the session.

7. Event Support (if applicable)

  • Support admission drives, parent orientations, and open house events through calling campaigns.
  • Ensure maximum participation and proper communication with parents before events.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Work Location: In person

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