Tele Counselor

1. Lead Generation & Follow-Up

• Make daily outbound calls to prospective parents and respond to inbound admission inquiries.
• Maintain a calling log with details of conversations, follow-up dates, and outcomes.
• Convert inquiries into school visits and ensure proper follow-up until closure.

2. Admission Counselling

• Provide accurate and complete information about the school, curriculum, facilities, fee structure, and admission procedures.
• Counsel parents effectively to address their queries and concerns, building trust and interest.
• Schedule and coordinate appointments for school visits, meetings with admission counselors, and assessments.

3. Database Management

• Maintain and update the inquiry database (ERP / Excel) regularly with new leads and status updates.
• Ensure data accuracy and timely follow-ups as per the admission calendar.
• Track inquiry-to-admission conversion ratios and report regularly.

4. Communication & Customer Service

• Handle calls and messages professionally, maintaining the school's image and tone.
• Provide prompt responses to queries received through calls, messages, emails, or online forms.
• Ensure parents have a smooth and positive experience throughout the inquiry and admission process.

5. Reporting & Coordination

• Prepare daily/weekly reports on calls made, inquiries generated, follow-ups, and conversions.
• Coordinate with the Admission In-Charge / Marketing team for leads, events, and campaigns.
• Share feedback and suggestions received from parents to relevant departments.

6. Target Achievement

• Achieve daily, weekly, and monthly calling and conversion targets as assigned.
• Support the school in meeting its admission goals for the session.

7. Event Support (if applicable)

• Support admission drives, parent orientations, and open house events through calling campaigns.
• Ensure maximum participation and proper communication with parents before events.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Work Location: In person