Officer - Retail Branch Operations - Housing - Branch Operations - Bengaluru - Kanakapura Road (TCHFL) - J Grades

6 days ago

Bengaluru, Karnataka, India Tata Capital Full time ₹ 9,00,000 - ₹ 12,00,000 per year


Job Purpose

•   To manage all operations activities at the branch and ensure customer satifiaction by resolving all customer queries thus supporting the HL/HE process.

Responsibilities

    Core Responsibilities:

  • Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT
  •  Ensure service deliverables are processed by the team as per TAT, training them on policy and process changes to minimize errors
  • Resolve branch queries,ensuring that queries raised by stakeholders are addressed promptly and providing support as required
  • Coordinate with  the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps.
  • Monitor HE/HL repricing and NHB refinance cases and update systems, based on inputs received from RBI/ business team
  • Conduct impact analysis  and accordingly update systems after approval from the business team
  • Release communication about rate increase or decrease to customer and update the web-portal system accordingly.
  • Resolve audit queries raised by internal and external auditor and initiate corrective action as suggested
  • Ensure compliance to all Audit / NHB/ IRB regulations.

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