Quality Assurance, Monitoring and Testing Senior Manager

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Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks

Responsibilities:

• Accountable for managing and overseeing a team of employees
  • Manages, plans and conducts a broad range of deliverables for projects.
• Manages and executes strategic design and process improvement projects across the enterprise.
• Lead cross-functional projects, ensuring alignment between solutions and business objectives through effective communication.
• Support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
• Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
• Help review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
• Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
• Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
  • Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
• Stay up to date with the latest quality assurance testing tools and strategies
• Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk
• Management
• Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
• Participate in the review and challenge process, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution.
• Support to ensure that risk and control responsibilities and accountabilities are embedded within Central Testing Utility
• Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures.
• Identify any monitoring breaks and suggest enhancements
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• Minimum of 12-17 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Strong knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding of Citi's Policies, Standards, and Procedures.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Strong problem-solving and decision-making skills
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education:

Bachelor's/University degree, Master's degree preferred

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Quality Assurance, Monitoring & Testing

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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