Noc Engineer

2 weeks ago

Chennai Hyderabad, India Tanla Platforms Full time US$ 80,000 - US$ 1,20,000 per year

About Role: Very good knowledge of Log analysing & monitoring tools like Prometheus, Loki, Dynatrace, Grafana & SolarWinds. Understanding of Infrastructure environments Cloud, VMware, storage, networks, databases, etc.

What'll be Responsible for?

  • Responsible for proactive monitoring of alerts (Network, Infra, Applications) and taking corrective actions.
  • Responsible for Incident Management life cycle & Service requests fulfilment
  • Responsible for Incident logging, accurately tracks and documents all incidents.
  • Adherence to the process compliance
  • Adherence to the SLAs defined for the platform, Service uptime
  • Coordination with cross-group peers both proactively and reactively produces quality documentation and share with the appropriate team members.
  • Responsible to develop SOP documents.
  • Ability to deep dive into identifying the root cause of various service-impacting events and optimizing.
  • Act as a First Point of Contact for incidents, escalations, and business-impacting technology issues
  • To ensure the maximum possible service availability and performance of the platforms
  • Responsible for continuous improvement of the process ience

What youd have?

  • Experience of 2-5 years in NOC
  • Experience in Alert/Incident Management and a good understanding of SLAs
  • Troubleshooting, Problem-solving & Strong presentation skills
  • Analytical and communication skills
  • Strong knowledge of Linux, Network & database querying
  • Knowledge of asset management
  • Very good knowledge of Log analyzing & monitoring tools like Prometheus, Loki, Dynatrace, Grafana & Solarwinds
  • Understanding of Infrastructure environments Cloud, VMware, storage, networks, databases, etc.
  • Strong Linux, Networking, Log analyzing, and database querying skills.
  • Must have experience with monitoring tools like Prometheus, Loki, Grafana, and Dynatrace & building monitoring dashboards.
  • Experience in alerts mitigation & optimization - Knowledge of the ITIL framework
  • Hands-on exp with observability tools will be an added advantage.
  • Must have expertise in maintaining/updating asset management.
  • Certifications: ITIL foundation, AZ-900, Shell Scripting, Python, Hardware & networking

Why join us?

  • Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.
  • Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
  • Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.

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