NOC Support Engineer

4 weeks ago

Chennai, India Appglide Full time

Company

AppGlide is a growth partner for fast growing software product companies globally. AppGlide leverages the latest technology and processes to enable SaaS companies to serve their customers better and grow faster. Based in Chennai, AppGlide is led by a team of IIT & IIM alumni.

Role & Responsibility: NOC Support Engineer (Software)

We are looking for a
NOC Support Engineer (Software)
to join our 24X7 Network Operations (NOC) team.The team will have to monitor the health of customer deployments using dashboard and providing a fix/escalations to the product/engineering team as required within tight SLAs. A solid technical background is a plus. This position requires gathering information from dashboards and logs, initiating service tickets, and monitoring/maintaining uptime of the installations. This position requires the ability to work flexible shifts – across morning, evening and night shifts on a rotational basis.

Our client is an industry leading AIOps platform designed to provide instant, real-time actionable insights for managing multi-domain network and application infrastructures. By bringing together multiple sources of data into one easy to use platform, IT teams can troubleshoot network issues faster, avoid downtime, reduce MTTR and improve efficiency.

Skills:

  • Minimum 6 months experience working in a service desk/NOC role.
  • Engineering/MCA background with solid technical skills is a plus
  • Understanding of Cloud deployments – GCP, AWS, Azure, Docker, Kubernetes, VMware is a plus
  • Server monitoring
  • Good written and verbal communication skills
  • Ability to work flexible shifts – morning, evening and night shifts on rotational basis
  • Working on incoming requests, prioritizing by SLA and criticality
  • Escalate to other teams with appropriate notes as required
  • Monitor & manage service desk queue & respond within SLA requirements
  • Help with overflow requests when the Service Desk Coordinators are busy

Why you'll love AppGlide.

We believe in a culture of mutual respect and ownership. We value employee's work life balance and ensure you have ownership of your work streams. We invest in our employees training and development with structured learning plans.

Location

The role will be based in Chennai.

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