Noc Engineer

4 weeks ago

Chennai, India Fourth Dimension Technologies Full time

Role & responsibilities

JD : NOC Engineer

Monitoring entire infrastructure of Olam using various monitoring tools like

SCOM, SolarWinds, Telegraph, OEM.

Monitoring various types of alerts like

CPU Utilization

Memory Utilization

Database related alerts

DR Replication issues

Backup Failure Alerts

Exchange Mail Queue Threshold Alerts

Service Mailbox quota breach alert

Adobe Experience Manager / Site 24/7 Alerts

Application URL Alerting

  • Scheduling Maintenance Mode for planned Activity.
  • Daily repeat CI analysis of events/alerts/incident and raising proactive problem tickets which helps in reduction of major incident.
  • Handling Major Incidents, Driving the major incident bridge, sending communication about major incident to stake holders.
  • CMDB Inventory Management Onboarding and Offboarding of Device's are commissioned/decommissioned.
  • Coordinating with Service Provider for MPLS related outage
  • Daily follow ups with Regional and internal teams to ensure all the node are up and

running fine.

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