Product Engineer

6 days ago


Greater Kolkata Area, India Lexmark Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Responsibilities :
We are seeking a dynamic and skilled Product Engineer to join PPR team. This role is critical in bridging the gap between our customer-facing teams and the development team.

As a Product Engineer, you will play a pivotal role in managing customer escalations, analyzing complex issues, and driving resolutions that enhance the customer experience.

Key Responsibilities:

Serve as the primary point of contact for customer escalations, analyze technical issues and troubleshooting complex scenarios and ensuring timely and effective resolution.

Collaborate closely with customer-facing teams to gather detailed issue reports and route to the development team accordingly.

Build and maintain a repository of customer knowledge to assist in quicker issue identification and resolution.

Technical Expertise:

Ability to empathize with customers and understand their challenges and pain points.

Problem-Solving Skills like strong analytical skills to identify the root cause of issues.

Ability to make sound decisions under pressure and prioritize tasks effectively.

Excellent communication skills to act as a liaison between development and customer facing teams.

Prior experience in customer-facing roles is a plus.

How to Apply ?
Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now

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