Product Engineer

6 days ago

Greater Kolkata Area, India Lexmark Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Responsibilities :
We are seeking a dynamic and skilled Product Engineer to join PPR team. This role is critical in bridging the gap between our customer-facing teams and the development team.

As a Product Engineer, you will play a pivotal role in managing customer escalations, analyzing complex issues, and driving resolutions that enhance the customer experience.

Key Responsibilities:

Serve as the primary point of contact for customer escalations, analyze technical issues and troubleshooting complex scenarios and ensuring timely and effective resolution.

Collaborate closely with customer-facing teams to gather detailed issue reports and route to the development team accordingly.

Build and maintain a repository of customer knowledge to assist in quicker issue identification and resolution.

Technical Expertise:

Ability to empathize with customers and understand their challenges and pain points.

Problem-Solving Skills like strong analytical skills to identify the root cause of issues.

Ability to make sound decisions under pressure and prioritize tasks effectively.

Excellent communication skills to act as a liaison between development and customer facing teams.

Prior experience in customer-facing roles is a plus.

How to Apply ?
Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now

Global Privacy Notice
Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click here to view Lexmark's Privacy Notice.

  • Product Head

    4 days ago

    Greater Kolkata Area, India Redlogik Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    OverviewWe're looking for an experienced product manager to lead our multi-disciplinary development team. As an ideal candidate, you will have a keen eye for gaps in consumer product offerings and the innovative mindset to fill them. You're a highly skilled market analyst with a proven ability to strategize product production's entire lifecycle — from...

  • Product Owner

    1 week ago

    Greater Kolkata Area, India ZINFI Technologies, Inc. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    What You Will Be DoingResponsibilities & Deliverables:Use Case & Solution Doc DevelopmentCapture internal, pre-sales prospect, and post-sales customer use cases/requirements/features and work closely with the product & engineering teams to explain the requirements with required documents. Example – user story, solution doc, DFD, Mock-up, Sequence Diagram,...

  • Product Development Engineer

    2 weeks ago

    Greater Bengaluru Area, India Noora Health Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    WHO WE ARENoora Health India Private Limited is a key partner in Noora Health's mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones. They develop content, technology platforms, new products, and strengthen other operational functions that support the scale and...

  • Senior Product Manager

    2 weeks ago

    Greater Kolkata Area, India Norstella Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionNorstella is seeking a skilled and dynamic professional with a background in Market Access to join our team.Are you passionate about turning emerging technologies into real-world value, fast? Do you thrive in spaces where ideas move quickly from concept to customer? We are looking for a creative innovator who believes building, testing, and...

  • Product Development Engineer

    1 week ago

    Greater Bengaluru Area, India Noora Health Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    WHO WE ARENoora Health India Private Limited is a key partner in Noora Health's mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones. They develop content, technology platforms, new products, and strengthen other operational functions that support the scale and...

  • New Product Development Engineer

    2 weeks ago

    Greater Delhi Area, IN Lenskart.com Full time

    Company Description At Lenskart, we believe that clear vision is fundamental to personal development and well-being. We aim to build tech-enabled solutions that improve access to affordable and quality ‘Eyewear for All’. Starting operations in India as an online business in 2010, we opened our first retail store in New Delhi in 2013. Since then, we have...

  • New Product Development Engineer

    1 week ago

    Greater Delhi Area, India Lenskart.com Full time

    Company Description At Lenskart, we believe that clear vision is fundamental to personal development and well-being. We aim to build tech-enabled solutions that improve access to affordable and quality ‘Eyewear for All’. Starting operations in India as an online business in 2010, we opened our first retail store in New Delhi in 2013. Since then, we have...

  • New Product Development Engineer

    1 week ago

    Greater Delhi Area, India Lenskart.com Full time

    Company Description At Lenskart, we believe that clear vision is fundamental to personal development and well-being. We aim to build tech-enabled solutions that improve access to affordable and quality ‘Eyewear for All’. Starting operations in India as an online business in 2010, we opened our first retail store in New Delhi in 2013. Since then, we have...

  • New Product Development Engineer

    2 weeks ago

    Greater Delhi Area, India Lenskart Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt Lenskart, we believe that clear vision is fundamental to personal development and well-being. We aim to build tech-enabled solutions that improve access to affordable and quality 'Eyewear for All'. Starting operations in India as an online business in 2010, we opened our first retail store in New Delhi in 2013. Since then, we have...

  • Product Solution Engineer

    2 weeks ago

    Greater Bengaluru Area, India Moolya Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hi Folks,Greetings for the dayMoolya is hiring for Product Solution EngineerExperience: 3 – 5 yearsWork Mode: Work from officeLocation: Bellandur, BangaloreJob SummaryWe are looking for a Product Solution Engineer responsible for developing and maintainingmerchant integrations, including but not limited to; service integration, internal and external...