Infrastructure Engineer II

5 days ago


Greater Kolkata Area, India PRIME Research Brazil Full time ₹ 2,50,000 - ₹ 7,50,000 per year

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we'll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.
Job Summary:
The Infrastructure Engineer will collaborate with the CX/Support, Product Management and Engineering Development teams to improve transparency and communication, quickly and efficiently resolve customer issues and increase the value of Cision's product delivery. The Infrastructure Engineer will pull together cross-functional resources for issue resolution and own processes such as intake, prioritization and stakeholder communication. The Infrastructure Engineer will coordinate efforts between CX/Support, Product Management, Engineering, Sales and more. Will work closely with these functional teams to identify issues needing Product and/or Engineering support, engaging the relevant resources to work toward resolution and communicate to all stakeholders. This impactful position requires effective analytical skills, attention to detail, open communication and the ability to work autonomously on assigned projects.

Key Responsibilities

  • Coordinate product-related issue resolution, allowing CX/Support, Product Management and Engineering to focus on delivering client focused solutions
  • Collaborate with Product Management, Engineering, and CX/Support in the definition, evolution and documentation of our operational processes, ensuring successful cross-functional adoption as we scale
  • Support enterprise-level product and application systems with technical assistance
  • Respond to general inquiries and trouble tickets promptly for external and internal clients
  • Investigate, diagnose, troubleshoot, and identify potential solutions to a problem
  • Prioritize multiple open issues
  • Develop, and keep track of issue triage and trouble tickets worked
  • Document Actionable bugs for engineering resolution
  • Provide software application assistance
  • Consult the software development team, as well as internal users
  • Administer security permissions for various web-based app
  • Managing internal batch processes and data integrity
  • Establishing the root causes of product and application errors and escalating serious concerns to the development team

General Responsibilities

  • Partner with Product Leads and Engineering to connect the dots across the Product Ecosystem, ensuring appropriate resources and attention is given on the most critical areas of work
  • Partner with Product, Engineering and Design partners to provide strategic and tactical thought leadership to effectively drive solutions and implementations
  • Exhibit a proven track record of implementing operational programs, streamlining processes and managing prioritization, bringing the ability to quickly put structure in place to resolve issues
  • Demonstrate confidence in presenting to various audiences
  • Demonstrate organizational agility to adapt to changing demands

Qualifications

  • 2+ years of experience in product operations, product management, support or an engineering or operational role that worked closely with key business stakeholders such as Customer Support, Engineering and Product Management
  • A passion for delivering an outstanding user experience and can develop a deep understanding of complex problems and come up with creative solutions to solve them
  • A talent for building empathy for user problems
  • Strong written and verbal communication skills and are great at explaining highly technical topics to technical and non-technical audiences
  • You have a can-do attitude and ability to juggle multiple priorities simultaneously
  • Degree in software engineering, computer science, information technology or similar preferred

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visit and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a "Top Diversity Employer" for 2021 by

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact

Please review our Global Candidate Data Privacy Statement to learn about Cision's commitment to protecting personal data collected during the hiring process.



  • Greater Kolkata Area, India Devlats Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position : AWS CDK + TypeScript Engineer (Contract)Start Date :ImmediateJob Type :Full-time ContractWork Requirements :8 hours/day including 4-hour overlap with PST time zoneJob DescriptionWere seeking a skilled Infrastructure Engineer with hands-on expertise in AWS CDK using TypeScript. This is a full-time contract role focused on architecting and...


  • Greater Kolkata Area, India YuniQ Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About the Role:We are looking for anInfra Administratorto manage, deploy, and maintain our server infrastructure. The ideal candidate will have hands-on experience withWindows Server, IIS (Internet Information Services), basicAzure administration, anddatabase (MSSQL/PostgreSQL)management.Technical Responsibilities:Provide basic IT support – desktops,...


  • Greater Kolkata Area, India YuniQ Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About The Role-We are looking for an experiencedInfrastructure/ System Administratorwith hands-on expertise in Microsoft Azure, Windows IIS, and database administration (PostgreSQL/MSSQL). You will be responsible for managing, optimizing, and ensuring high availability of our critical infrastructure components.Responsibilities-Deploy, configure, and manage...


  • Greater Noida, Uttar Pradesh, India HCL Technologies Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description Senior Software Engineer II Job SummaryLocation: Noida Project Role: Senior Software Engineer II Qualification: B-Tech Experience: 2.5-5 Years Skills: Javascript Secondary Skills:NoSQL NodeJS No. of Positions: 1 : Btech/BE in Computer Science or related technical field or proof of exceptional skills in related fields...


  • Greater Noida, Uttar Pradesh, India HCL Technologies Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description Senior Software Engineer II Job SummaryLocation: Noida Project Role: Senior Software Engineer II Qualification: B-Tech Experience: Years Skills: Javascript Secondary Skills:NoSQL NodeJS No. of Positions: 1 Btech/BE in Computer Science or related technical field or proof of exceptional skills in related fields with...


  • Greater Bengaluru Area, India Firebolt Full time

    About the team We are the Firebolt Engines team, responsible for production experience of our Engines, the core of Firebolt experience. Engines are how we define the workload a customer runs, and ultimately orchestrates all of the infrastructure to enable customers to execute their queries. This is a high impact team that gets an opportunity to collaborate...

  • Data Scientist II

    5 days ago


    Greater Bengaluru Area, India Ansira Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role Overview -We are looking for a Data Scientist II to join our team and play a key role in driving AI and data-driven solutions. The ideal candidate will have strong technical expertise, hands-on experience with AI engineering, data science, and prompt engineering, and the ability to work cross-functionally to deliver impactful solutions. This role...

  • DevOps Engineer

    3 days ago


    Greater Kolkata Area, India DoctusTech Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About The RoleWe are seeking an experienced DevOps Engineer to join our fully remote team. In this critical role, you will be responsible for managing cloud infrastructure, automating deployments, and ensuring high availability and security of our systems. The ideal candidate will have a strong Linux background, deep AWS expertise, and hands-on experience in...

  • Associate Engineer

    3 days ago


    Greater Kolkata Area, India Inceptial Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title:Associate Engineer / IT Support EngineerLocation:Kolkata, India (Work from Office)About UsBASSETTI specializes in the Management of Technical Expertise, supporting R&D centers, laboratories, and technical organizations across the globe. With clients across aeronautics, chemicals, metallurgy, automotive, pharmaceuticals, energy, and...

  • Cloud Engineer

    5 days ago


    Greater Kolkata Area, India IEMA Research & Development Pvt. Ltd. - IEMLabs Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Roles and Responsibilities: - Proficient in AWS and GCP and able to deploy and manage Engines, Databases, Domain, SSL, CI/CD, and other services. Take care of the daily activities, including Incident Management/Change Management/ Problem Management. Optimise cloud systems to reduce billing and downtime.Desired Candidate Profile: - Experience hosting an...