Voyage Data Coordinator

2 days ago

Mumbai, Maharashtra, India Wärtsilä Corporation Full time

Voyage Data Coordinator

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world's widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world's most efficient mode of transportation and that 88% of the world's trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

Main Responsibilities:

  • Supporting customers on ENC and Publications issues on our FOS and ECDIS systems.
  • Troubleshooting issue on ENC and ECDIS support .
  • Case registration and allocation in CRM.
  • Verify and/or provide customers license for voyage data/information upon request - Provide sales team with assistance in quotations upon request.
  • Troubleshooting with customers on issue related to Voyage Data and software
  • Organize and aggregate voyage data before releasing it to Customer.
  • Provide weekly digital data updates and new editions upon vessel request
  • Informing the Sales coordinator upon receiving new information or any change requested by the customer
  • Route optimization and verification of fair usage policy for charts and publication requests for vessel under Flat Fee contacts
  • Follow Quality Management system requirements must comply with all the requirements of all internal regulatory documents of the company.
  • Receive incoming calls from customers/end-users for support .

Education & Experience:

  • Any graduate with minimum 2 years of relevant experience
  • Experience in customer support/service coordination is a must
  • Experience in working ADMIRALTY distributor as ENC and Publication support will be preferred.

General skills:

  • Communication skills
  • Problem solving & decision-making skills
  • Presentation skills
  • Professional skills
  • Report writing and analysing skills
  • Teamwork skills
  • Workplace ICT equipment & applications

Job Location: Goregaon, Mumbai

Last application date: 31/12/2025

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

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