Senior Service Delivery Manager

2 days ago

Bengaluru, Karnataka, India Tata Consultancy Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Must have Skills

  • Contribute directly to the strategy, development and quality of IT Service Management and the service delivery capability.
  • Own specific IT Services and ensure their effective delivery, management and improvement to meet client needs.
  • Active stakeholder and driver in underlying operations process and infrastructure, to direct continuous improvements across the supporting teams to meet existing customer contract/statement of work, Service Level Agreements (SLAs), and Operating Level Agreements (OLAs) and compliance requirements.
  • Create, monitor, and report on a comprehensive set of metrics and KPIs based on the IT service deliverables and the agreements above.
  • Own and lead the execution of the process development and improvement roadmap for multiple ITIL processes to improve alignment and business outcomes.
  • Develop both short and long term service and process goals and maturity levels to be achieved over the specified time period.
  • Partner and collaborate with other teams to deliver a holistic ITSM program with a coordinated set of continuous improvement initiatives.
  • Work within the management structure to provide thought leadership on ITSM and ITIL process development, the current position, roadmap and strategic direction.

Good to have (Knowledge)

ITIL Certification

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