Senior Service Delivery Manager
4 days ago
Must have Skills Contribute directly to the strategy, development and quality of IT Service Management and the service delivery capability. Own specific IT Services and ensure their effective delivery, management and improvement to meet client needs. Active stakeholder and driver in underlying operations process and infrastructure, to direct continuous improvements across the supporting teams to meet existing customer contract/statement of work, Service Level Agreements (SLAs), and Operating Level Agreements (OLAs) and compliance requirements.
Create, monitor, and report on a comprehensive set of metrics and KPIs based on the IT service deliverables and the agreements above. Own and lead the execution of the process development and improvement roadmap for multiple ITIL processes to improve alignment and business outcomes. Develop both short and long term service and process goals and maturity levels to be achieved over the specified time period.
Partner and collaborate with other teams to deliver a holistic ITSM program with a coordinated set of continuous improvement initiatives. Work within the management structure to provide thought leadership on ITSM and ITIL process development, the current position, roadmap and strategic direction. Good to have (Knowledge) ITIL Certification
-
Senior Service Delivery Manager
2 weeks ago
Hyderabad, India HCLTech Full timeJob Description Job Title: Senior Service Delivery Manager Location: Hyderabad Job Type: Full-Time Experience Level: 12+ Years Team: Platform AMS Team About the Role We are seeking a Senior Service Delivery Manager (SDM) with a strong technical background and experience in managing large scale Digital production cloud platforms. As an SDM, you will...
-
Service Delivery Manager
1 week ago
India CIGNEX Full time ₹ 12,00,000 - ₹ 36,00,000 per yearKey ResponsibilitiesClient Relationship Management: Serve as the primary liaison between clients and the ServiceNow delivery team, ensuring client requirements are understood, expectations are managed, and satisfaction is maintained.Service Delivery Oversight: Lead the delivery of IT services on the ServiceNow platform, ensuring timely execution and...
-
Service Delivery Manager
4 weeks ago
India Hexaware Technologies Full timeJob Title Service Delivery Manager Location Bangalore to work from customer location Experience 18 - 20 years Job Summary We are looking for a seasoned Service Delivery Manager with extensive experience in IT delivery and program management The ideal candidate will have a strong background in Pharma Clinical Life Sciences domains leading...
-
Senior Application Service Delivery Manager
2 days ago
Indore, India Intertec Systems Full timeJob Description Skills: Service Delivery Management, ITIL, Application Management Services (AMS), SLAs, ITSM, Robotic Process Automation (RPA), Managed Services, Stakeholder Management, Company Overview Intertec Softwares Pvt Ltd, part of Intertec Systems, is a renowned IT services company headquartered in Bangalore. With a presence across the Middle East...
-
Senior Data Scientist
2 weeks ago
India Delivery Hero Full timeAbout Delivery Hero: As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our...
-
Senior data scientist
7 days ago
India Delivery Hero Full timeAbout Delivery Hero: As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our...
-
Service Delivery Manager
1 week ago
Anywhere in India/Multiple Locations Vriba Full time ₹ 20,00,000 - ₹ 25,00,000 per yearLocation : Remote (India)Working Hours : 6:30PM IST to 3:30AM ISTExperience Required : 15+ years in IT Service Delivery, with people and portfolio management experienceAbout the Role : We are seeking a proactive and experienced Offshore Service Delivery Manager to lead the delivery of IT services to global clients. This role requires strong people...
-
Senior Data Scientist
1 week ago
India Delivery Hero Full timeAbout Delivery Hero: As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our...
-
Senior Data Scientist
2 weeks ago
India Delivery Hero Full timeAbout Delivery Hero: As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our...
-
Senior Data Scientist
1 week ago
India Delivery Hero Full timeAbout Delivery Hero: As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our...
