L2 Ops Support Engineer

4 days ago

Anywhere in IndiaMultiple Locations Insight Global Full time ₹ 8,40,000 - ₹ 12,00,000 per year

Preferred Skills & Experience :

- 7 years of experience providing L2 Incident Support.

- Experience supporting apps with the following tech stack : Spring boot, Microservices, Java.

- Experience supporting SQL databases.

- Experience in L2 IT support, including hardware/software troubleshooting, check logs, system monitoring, patch deployment, etc.

- Experience with ITIL framework and ITSM processes (incident, change, problem management) Experience with Service Now.

- Strong ability to communicate and collaborate with end users, regional and global IT teams, manage vendor relations, and document support activities effectively.


Job Description :

Insight Global is looking for a L2 Ops Support Engineer to join a client remotely in India.

- As a Level 2 Engineer, you act as a vital link between frontline support (L1) and advanced technical teams (L3), ensuring the reliability and performance of systems built on Spring Boot, Java, Microservices, and SQL.

- Your day involves monitoring system health, conducting routine checks, and proactively addressing issues.

- You investigate and resolve complex incidents escalated from L1, perform root cause analysis, and ensure resolution within SLA guidelines.

- You also identify recurring problems and collaborate with development teams to implement lasting fixes and solutions for optimization.

- Supporting change management, you assist in testing and deploying patches, validating functionality, and managing rollbacks when needed.

- Documentation and reporting are keyyou maintain SOPs, update knowledge bases, and track system performance trends.

- You work closely with business users and technical teams, aligning on priorities and ensuring compliance with ITIL processes and audit requirements.

- Strong communication and a proactive mindset are essential as you navigate challenges and drive continuous improvement across the stack.


Compensation : $7-$12 USD per hour for the contract duration.

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