Lead – Digital Delivery

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Title: Lead – Digital Delivery

Job Purpose: The incumbent will develop and grow world class health, wellness and insurance platforms for client and advisor journeys. The role will work closely with SMEs, internal/external stakeholders, and senior leadership to co-create solutions to solve key business problems. The role will focus both on digitizing back-end operations and on development of front-end mobile/web applications to gain a competitive edge and create truly personalized products and client experiences.

Key Responsibilities:

• Own end to end conceptualisation, design, development, and delivery of digital products and platforms for multiple geographies.
• Lead a team of 10+ Product Managers, UI/UX designers and Technical Support Staff.
• Responsible for all aspects of delivering a proposition and driving adoption for the same – Research, Benchmarking, Contracting, Budgeting, Business Case Approval, Legal / Compliance / Risk, Partnerships, Stakeholder Management, User Stories, Platform / App development, UAT, Data Analytics, Documentation, Go To Market and Project KPI delivery.
• Ensuring Agile Way of Working throughout the project.
• Act as a business advisor to the technical team for the platform creation.
• Collaborate with engineering team on platform design and architecture.
• Work cross-functionally with internal/external stakeholders, legal/compliance/risk, developers, and designers to deliver on the product roadmap.
• Prioritize product features based on business needs and other constraints/factors.
• Reach a level of standardization and modularization to ensure that go-live for online platform changes is done in minimal time and can be replicated to new geographies / products rapidly.
• Assess potential markets and bringing innovations to that market as per the actual business needs.
• Represent geographies/hubs in regional and global forums/projects and act as a meaningful contributor, promoting the innovation agenda.
• Drive use of available technology by promoting digital adoption within and outside the organisation.
• Oversee and facilitate the evaluation and selection of functionality, technology, and application.
• Maintains logs of errors and diagnosis.
• Set up monitoring protocols; maintain platform analytics, monitor KPIs and communicate success metrics.
• Pre-empt and manage risks that can impact the project KPIs, scope, budget, or timelines.

Job Requirements:

• Minimum 8 years of industry experience in Digital Product Management role
• Minimum 5 years of experience in Life / Health insurance
• Minimum 5 years of experience in Team Management
• Flexible to work with a team that is globally distributed.
• Experienced at managing B2C mobile and web applications.
• Working knowledge of API structures, Mobile/Web app development, SQL, cloud-based technologies (like Azure or AWS), Full Stack technologies (such as Java with Angular/React) and business intelligence tools (like Power BI or Tableau)
• Experience in creating wireframes, prototypes, data flow diagrams and workflows.
• Agile approach with a strong bias towards execution.
• Extensive knowledge of JIRA, Confluence, or other product management tools.
• Should be able to draw conclusions and effectively communicates findings with both technical and non-technical team members, providing active leadership skills across project team and business community.
• Ability to suggest solutions to the traditional back-office processes as per new digital needs.
• Innovative thinking that can break down barriers and provide unique solutions.
• Expert written and verbal communications skills.
• Attention to details.
• Strong analytical and conceptual skills; ability to create original concepts and theories for a variety of projects.
• Trust - Ability to work in an open culture with a positive approach.
• Flexibility – Ability to accept change and agility.
• Exceptional interpersonal skills in areas such as teamwork, facilitation, and negotiations.
• Ability to understand the long-term ("big picture") and short-term perspectives of situations.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.