Player Experience Associate

2 weeks ago

Hyderabad, Telangana, India Hitwicket Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Are you a Hitwicket fan who lives and breathes the game?

Are you that one player who always knows what's happening in the game and in the community?

Do you love helping others, solving problems, sparking conversations, and turning feedback into action?

We're looking for a Player Experience Associate who knows our game inside-out and is passionate about creating "WOW " moments for players. You'll be the voice of Hitwicket – chatting with users, solving real issues, and turning feedback into action.

If you've ever thought, "I wish I could be part of the team building this game I love," - this is your shot.

You'll be our frontline for user support and our voice in player communities – ensuring every Hitwicket player feels heard, helped, and hyped.

Imagine saying that you were a part of the community team that scaled a game to 100 Million users AND delighted a diverse demography from 10yr old to 60yrs old from a Kirana store owner in the village to a CEO in London

At Hitwicket (stalk us @ ) we are on a mission to be THE game for Cricket. Think FIFA and Football.
In pursuance of our mission, we have secured a Series A funding of $3 Million from Prime Ventures (Investors in MyGate, Happay, HackerEarth, etc.)
PS - We are the only company in the world where creative problem-solving is actually fun & games.

Play Hitwicket: Android | iOS

Key Highlights:
Over 15 Million+ users play our games across India, UK, Australia, South Africa, Pakistan and over 109 other countries.
1st Place in Prime Minister's AatmaNirbhar App Challenge
Inc42, moneycontrol, the mint etc. have vouched for us too ;)
Cherry on the cake? We recently onboarded Mr. Harsha Bhogle as our strategic investor.

What You'll Do:
1. Be the first responder Promptly reply to user tickets and queries across email, Discord, WhatsApp, and more

Talk to our players and solve their issues with empathy and speed

Work with the product team to run user interviews and gather feedback from the community

Escalate bugs and repeat issues to the right teams and follow up till they're fixed

Help streamline support flows and reduce response time – we love fast, clear support

You're a Great Fit If You:

Are an active Hitwicket player and know the game's ins and outs

Can write clear, friendly responses in English (bonus if you're great at explaining things simply)

Are based in Hyderabad or are open to relocate and working from our office

Are comfortable working rotational weekends (Tue–Sat, Wed–Sun, etc.)

Bonus Points If:

You've helped other players before, maybe in Discord or other game communities

You've worked in support, community, or similar roles

You're proactive, organized, and good at juggling multiple conversations at once

How to Apply

Send your resume to with the subject line:

Player Experience Associate – Application

Let's build an unforgettable cricket experience for players across the world —together

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