Staff Quality Performance Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are looking for an experienced performance engineer with a proven track record of creating technologies and tools for validating the performance and scalability of large-scale enterprise systems.  Working with key members of our Platform Performance Engineering team, you will focus on benchmarking & testing our platform to meet the growing needs of our largest customers.

The ideal candidate for this position is a Performance Engineer with a strong background in web & database application benchmarking, test automation, performance analysis, and capacity management. The candidate must have a passion for building and applying tools / automation frameworks that measure the characteristics of complex systems running under dynamic, real-world loads.  You will work in a fast-paced, innovative environment that allows direct influence on the organization and our most important customers.

To be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 6+ years of experience in Performance Engineering / Testing6+ years of experience in testing large scale web-based distributed applications on containers such as Apache/Tomcat, JBoss, Web Logic, and Web Sphere in a Linux production environment running MySQL / PostgreSQL /OracleHands on experience on benchmarking system performance, database performance analysis, capacity sizing and optimizationExcellent communication and customer skills, problem solving, conflict management, time management and interpersonal skills required.Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies.Hands on experience on 2 of the below areas:Database (MySQL / Oracle / PostgreSQL) performance engineering (Tuning, Scaling, Deployment Architecture, Query Analysis)Advanced JMeter (/other industry standard load testing tools) scriptingJava & Java script (JVM tuning, GC, heap, and thread dump analysis)OS (Performance Monitoring, troubleshooting & configuration)System design & Architecture BS/MS Degree in Computer Science with solid experience developing and deploying mission critical softwarStrongly Desired (More is Better):Deep knowledge and experience with the CentOS/RedHat operating system in large-scale production environmentsUnderstanding of database performance optimization techniquesBackground with test and server monitoring tools (e.g., App Dynamics, Splunk, New Relic, Web Page test)Solid background with agile software development methodologies (e.g., scrum)Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box.Experience with concurrency, multithreading, and the deployment of distributed system architecturesExperience in performance testing and optimization of AI-based systems, with a strong focus on evaluating the scalability, responsiveness, and efficiency of machine learning models, neural networks, and other AI-driven applications.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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