AI Project Coordinator

Job Purpose:

The AI Coordinator is an integral part of our Data Services team. They will play a key role in ensuring top-notch production for our AI projects and be responsible for providing quality and innovation assistance to our project management teams. As part of the Data Services Team, the AI Coordinator will help design, implement, and manage our quality strategy, including production workflows, data analysis, and tracking of production KPIs. Expertise evaluating AI-related skills and managing production Control processes will be essential for this role.

About RWS

RWS is a content solutions company, powered by technology and human expertise. We grow the value of ideas, data and content by making sure organizations are understood. Everywhere.

Our proprietary technology, 45+ AI patents and human experts help organizations bring ideas to market faster, build deeper relationships across borders and cultures, and enter new markets with confidence – growing their business and connecting them to a world of opportunities.

It's why over 80 of the world's top 100 brands trust RWS to drive innovation, inform decisions and shape brand experiences.

With 60+ global locations, across five continents, our teams work with businesses across almost all industries. Innovating since 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: RWS

Job Overview:

Key Responsibilities

• Performing detailed task analysis, defining key quality drivers and necessary skills, develop efficient testing and onboarding methodologies for our Data Services vendors
• Managing end-to-end production Control processes and providing feedback to suppliers
• Reporting on delivered productivity and propose action plans for improvement
• Address client quality escalations and collaborate with suppliers for root cause analysis
• Implement quality improvement plans for underperforming suppliers
• Support data suppliers and provide timely answers to their queries

Skills & Experience

• Bachelor's degree
• Written and spoken English at advanced level
• Ability to provide leadership for employees and provide appropriate guidance when needed
• Ability to resolve customer service and production issues in a professional and efficient manner
• Quality focus and detail oriented
• Intermediate to advanced experience with Microsoft Word, Excel, PowerPoint, G-Suite
• Multi-tasking and ability to work under time pressure

Life at RWS:

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.