Process Trainer

2 days ago

Mumbai, Maharashtra, India Policybazaar Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description Process Trainer

Location Mumbai

Experience – 3+ Years of experience (can prefer candidates with 1 year of core training experience)

Job Responsibilities:

  • Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity.
  • Coordinate training schedule, set up, creation of training materials and follow-up.
  • Training new employees in areas including sales training, product knowledge, customer communications and internal systems.
  • Responsible for providing the product knowledge on Health Insurance to all new joiners.
  • Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers
  • Assist in delivery of on-going training programs
  • Evaluate training and report on trainees
  • Reviewing trainings performances and preparing participants' score sheets
  • Arrange for follow-up training, or report following training sessions
  • Timely & constructive feedback and counselling of the trainees
  • Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc.

Desired Skills:

• Required from a training background

• Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring.

• Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching

• Ability to communicate and resolve issues that affect Performance Criteria

• Ability to handle escalations from employees

• Ability to escalate issues to their supervisor or other internal departments

Candidate should be comfortable working from office 6days - Mumbai Office and travelling across Mumbai location.

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