Front Office Associate

6 days ago


Hyderabad, Telangana, India Regenta Resort Soma Vine Village Nashik Full time

Company Description

Regenta Resort Soma Vine Village is a luxurious, pet-friendly resort located in Nashik, often called the 'Wine Capital of India.' Situated 13 km from Nashik's major business zones and tourist attractions, the resort combines modern amenities with scenic beauty. Guests can enjoy various facilities, including 44 well-furnished rooms, two specialty dining options—Surahi, a multi-cuisine restaurant, and Shiraz, the city's first exclusive wine lounge. The property features recreational facilities such as a fitness center, swimming pool, spa, wine tours, and game zones, making it ideal for leisure and business travelers alike.

Role Description

This is a full-time, on-site role for a Front Office Associate located at Regenta Resort Soma Vine Village in Nashik, India. The Front Office Associate will oversee and manage reception duties, including greeting guests, managing check-ins and check-outs, and ensuring guest satisfaction by providing exceptional customer service. This role includes managing phone communications, addressing inquiries, and working closely with the team to create a welcoming environment for all guests.

Qualifications

  • IDS software knowledge mandatory.
  • Strong Phone Etiquette skills to handle a variety of inbound and outbound calls professionally.
  • Experience in performing Receptionist Duties such as managing front desk operations and handling guest check-ins and check-outs efficiently.
  • Exceptional Customer Service and Communication skills to interact with guests and address their needs in a friendly and professional manner.
  • Problem-solving abilities and a proactive approach to ensure guest satisfaction.
  • Previous experience in the hospitality sector is advantageous.
  • Flexible to work a variety of shifts in a fast-paced, service-oriented environment.
  • Proficiency in English and local language is preferred.


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