Process Expert

5 days ago

Mumbai, Maharashtra, India A.P. Moller - Maersk Full time ₹ 5,00,000 - ₹ 10,00,000 per year
Bengali Speaking CX Agent

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

·       Impact: Your work will directly contribute to the success of our global operations.

·       Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.

·       Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.

·       Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.

·       Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees

Job Role -

Customer Experience Stream:

  • Focuses on post-onboarding customer support within Maersk.
  • Key activities include managing customer interactions across channels, handling cases, and overseeing customer onboarding and relationship management.
  • Candidate should be fluent in Bengali

Administrative Stream:

  • Involves support roles that handle technical, administrative, or operational tasks.
  • Spans from entry-level to experienced roles, requiring skills for standardized and specialized work to support operations.
  • At the senior end, individuals work independently, applying established standards but occasionally adjusting processes to resolve issues.
  • Typical work includes tasks of limited scope/complexity, with independent judgment within set boundaries, under supervision.

The roles require foundational knowledge at the time of hiring. Individuals generally rely on standardized methods but may escalate non-standard issues. The position favors candidates with job-specific training and on-the-job experience within a defined discipline.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing   

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