Assistant Manager Sales

5 days ago

Noida Sector Noida Uttar Pradesh, India IMTS Full time

Job Description: Assistant Manager – Counselling (Ed-Tech)

Position: Assistant Manager – Counselling

Department: Counselling / Admissions

Location: Noida (On-Site)

Experience Required: Minimum 5 Years (Mandatory – Ed-Tech Industry)

Salary Range: ₹50,000 – ₹65,000 per month

Team Size Managed: 30 Members

Employment Type: Full-Time

Role Overview

The Assistant Manager – Counselling will be responsible for managing and optimizing the entire counselling operations. The role involves supervising a team of 30 counsellors, improving lead engagement processes, driving conversions, and ensuring smooth execution of all admission-related activities. The ideal candidate is a strong leader with deep Ed-Tech experience and expertise in data-driven decision-making.

Key Responsibilities1. Team & Process Management

  • Manage end-to-end counselling operations for a team of 30 members.
  • Oversee daily workflow including website lead calls, client requirement analysis, WhatsApp communication, and follow-up systems.
  • Ensure team members consistently maintain accurate and updated client records in Excel/CRM.
  • Train, monitor, and guide the team to maintain quality standards in communication and counselling.

2. Lead Conversion & Performance Monitoring

  • Drive strategies to improve engagement and maximize admissions from all lead channels.
  • Track and enhance the overall conversion rate to achieve a minimum of 5%.
  • Monitor team performance metrics (call productivity, follow-ups, lead status accuracy, pipeline health).
  • Implement best practices to strengthen lead nurturing and faster decision-making.

3. Reporting & Data Management

  • Prepare daily, weekly, and monthly performance reports.
  • Analyze lead quality, counsellor performance, and conversion trends to take corrective actions.
  • Use MS-Excel and Google Drive extensively for tracking, reporting, and performance analysis.

4. Collaboration & Process Improvement

  • Work closely with marketing, sales, and operations teams to streamline processes.
  • Provide actionable insights to improve lead quality, workflow efficiency, and overall customer experience.
  • Conduct regular team meetings, training sessions, and performance reviews.

Key Skills & Competencies

  • Proven experience managing large counselling teams in the Ed-Tech sector.
  • Excellent communication skills with fluency in Hindi and English.
  • Strong analytical skills with hands-on expertise in MS-Excel and Google Drive.
  • Leadership qualities with the ability to motivate, guide, and drive high-performance teams.
  • Strong process management, planning, and problem-solving skills.
  • Ability to work under pressure and meet organizational targets.

Educational Qualification

  • Graduate in any discipline (Required)
  • Post-graduation in Management / Education / Marketing (Preferred)

Job Types: Full-time, Permanent

Pay: ₹45, ₹65,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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