Client Coordinator
2 weeks ago
Job Title: Client Coordinator
Location: Aestheva Skin & Hair Clinic, Near Sahaj Hospital, South tukogunj Indore
Department: Front Office & Patient Relations
Role Summary The Client Coordinator is the first point of contact for our patients and plays a critical role in delivering a premium, seamless customer experience. This role manages inquiries, bookings, patient onboarding, communication, and ensures every client feels valued, informed, and confident throughout their treatment journey at Aestheva.
Key Responsibilities
Warmly greet and welcome every client; ensure a 5-star hospitality experience.
Maintain a neat, luxurious, and professional front desk environment.
Guide clients through the check-in/check-out process smoothly. Appointment & Calendar Management
Manage doctor/therapist schedules efficiently to maximize productivity.
Confirm appointments, follow-up on no-shows, and maintain waiting time standards.
Coordinate consultations, procedures, and review visits. Lead Handling & Conversion Support
Respond promptly to inquiries across WhatsApp, calls, and DMs.
Explain treatments (broad understanding) and share pricing in line with clinic guidelines.
Maintain CRM/lead tracker and ensure timely follow-ups. Patient Coordination & Journey Management
Assist patients with consent forms, treatment prep, and after-care instructions.
Ensure pre-op documentation, billing, and records are accurate and complete.
Coordinate post-procedure follow-ups, review appointments, and satisfaction calls. Billing & Administrative Duties
Generate bills, process payments, and maintain daily cash reports.
Maintain service inventory and update patient records in the system.
Ensure confidentiality and compliance with medical data policies.
Requirements
Education: Graduate in any discipline (Hospitality/Healthcare admin preferred)
Experience: 1–3 years in hospitality, clinic, salon, or luxury service environment
Strong communication skills (English + Hindi); pleasant personality and grooming
Excellent coordination, follow-up, and multitasking skills
Tech savvy: CRM, WhatsApp Business, POS, calendar tools
Customer-first mindset with empathy and ownership
Performance Metrics (KPIs)
Patient satisfaction scores (reviews, feedback)
Appointment adherence & schedule efficiency
Lead response & conversion follow-up quality
Documentation accuracy and zero service errors
What We Offer
Professional training in aesthetics industry
Performance-based growth & incentives
Premium work environment and learning culture
Contact
Job Type: Full-time
Pay: ₹15, ₹30,000.00 per month
Work Location: In person
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