Business Analyst

2 days ago

Chennai, Tamil Nadu, India Shopperbeats Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Job Title:
Business Analyst – IT

Location:
[ Bangalore/ Chennai/Remote]

Job Type:
[Full-Time]

Job Summary:

We are looking for a results-driven
Business Analyst
to spearhead the design, development, and optimization of back-end operations for our growing
e-commerce marketplace operation
. You will work closely with developers, product managers, and cross-functional stakeholders to translate operational needs into scalable systems and features. Your analytical mindset, e-commerce experience, and process orientation will play a crucial role in building a seamless operational backbone for our marketplace.

Key Responsibilities:

  • Analyze current business processes across the marketplace back-end (order flow, inventory management, WMS, customer service, etc., translating them into effective IT solutions.
  • Define and document detailed business requirements, user stories, process flows, and system interactions
  • Work closely with developers to design scalable backend systems including seller management, fulfillment workflows, payment/Data processing, and returns handling
  • Translate complex business logic into functional and technical specifications
  • Act as a liaison between business teams and the tech team to ensure alignment and timely delivery
  • Identify opportunities for automation and optimization in back-office operations
  • Perform gap analysis and propose system or process improvements
  • Support UAT (User Acceptance Testing), troubleshoot issues, and ensure implementation matches expectations
  • Track KPIs and operational metrics to guide continuous improvement

Requirements:

  • Bachelor's degree in Business, IT, Engineering, or related field
  • 3+ years of experience as a Business Analyst, preferably in an e-commerce or marketplace environment or similar
  • Strong understanding of marketplace platforms and backend e-commerce operations (order management, inventory systems, Financial, seller portals, etc.)
  • Experience working in agile/scrum environments
  • Familiarity with tools like Jira, Confluence, Trello, Figma, or similar
  • Technical know-how to communicate effectively with developers (SQL, API basics, system integration concepts)
  • Strong communication, documentation, and stakeholder management skills
  • Problem-solving mindset with attention to detail

Preferred Skills:

  • Experience with Shopify, Amazon, Magento, or custom marketplace platforms
  • Knowledge of ERP, OMS, WMS integrations
  • Previous involvement in developing SaaS-based or B2B or B2C marketplaces
  • Familiarity with data analytics tools (Excel, Power BI, or similar)

What We Offer:

  • Opportunity to help build the foundation of a scalable e-commerce ecosystem
  • Fast-paced, entrepreneurial work culture
  • Collaboration with a passionate team of developers and e-commerce experts
  • Growth opportunities in a rapidly expanding business

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