IT Support Analyst

We are hiring an IT Support Analyst (End User) for a Fintech customer in Hyderabad.

IT Support Analyst (End User) || Hyderabad (WFO) || 3-5 Yrs || Perm Role ||

Note: Shortlisted applicant should be willing to attend F2F @ Hyderabad Knowledge City - Raidurg

Scope:
Provide high-quality technical support to end users while administering and improving the organization's endpoint, identity, and collaboration platforms across Microsoft 365/Azure and AWS. This role resolves incidents, fulfills service requests, automates routine tasks, and contributes to continuous improvement of endpoint security, compliance, and reliability.

Skills and Experience Required

End-User & Workplace

3–5 years in IT support with strong L2 capability across Windows 10/11, plus mobile device support (iOS/Android).

Deep troubleshooting of Microsoft 365 apps (Teams/Outlook/SharePoint/OneDrive), profiles, OSTs, add-ins, and meeting devices.

Experience with device management: Intune/Endpoint Manager (preferred)

Azure / Microsoft 365

Hands-on with Entra ID (Azure AD): identities, groups, conditional access, MFA, and basic identity troubleshooting (token/SSO).

Proven Intune skills: Autopilot provisioning, compliance & configuration profiles, Win32 app packaging, update rings, and remediation scripts.

Basic proficiency with PowerShell for administration, reporting, and automation.

AWS

Practical experience with AWS IAM / SSO / Organizations and security best practices (least privilege, role-based access).

Operational exposure to EC2, S3, CloudWatch, and Systems Manager (SSM) for inventory and scripted tasks.

Familiarity with Amazon WorkSpaces/AppStream support is a plus.

Networking & Security

Understanding of TCP/IP, DNS, DHCP, VPN (client), certificates, and proxy concepts as they affect end users.

Security-first mindset (MFA, conditional access, device compliance, patch hygiene, principle of least privilege)
.

Soft Skills

Excellent customer service, communication, and documentation skills.

Ability to prioritize, own issues through resolution, and collaborate across Ops, SecOps, and application teams.

Knowledge Required

ITIL service management fundamentals (incident/request/problem/change).

Microsoft 365 ecosystem (Teams, Exchange Online, SharePoint/OneDrive) administration basics.

Endpoint management concepts: enrollment, compliance, configuration, application lifecycle, and update strategies.

Identity & Access Management across Entra ID and AWS IAM/SSO (MFA, conditional access, RBAC, key handling).

Scripting & Automation patterns (PowerShell preferred; Bash/Python nice to have).

Logging & Monitoring: practical use of Azure Monitor/Log Analytics and AWS CloudWatch for diagnostics.

Data protection and privacy basics (e.g., secure handling of user data, device wipe, retention).

Qualifications Required (or equivalent experience)

CompTIA A+ and/or Network+ (or comparable practical experience).

Microsoft: AZ 900 (Azure Fundamentals) or MD 102 (Endpoint Administrator) or AZ 104 (Azure Administrator Associate).

ITIL 4 Foundation.

Preferred / Nice to Have

AWS Certified Cloud Practitioner or AWS SysOps Administrator – Associate.

Microsoft SC 900 (Security, Compliance, and Identity Fundamentals) or MS 102 (Microsoft 365 Administrator).

Any relevant security certification (e.g., CompTIA Security+) beneficial.