Virtual Relationship Manager_Leading Bank_Mumbai

6 days ago

Navi Mumbai, Maharashtra, India V Konnect Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities

  • Deepen customer relationships to increase overall relationship value.
  • Acquire new Non-Resident (NR), HNI accounts and generate referrals from existing customers.
  • Drive remittances across all managed and sourced accounts.
  • Conduct high-quality customer engagements over calls, following industry best practices.
  • Promote adoption and usage of digital platforms such as mobile banking and the Optimus app.
  • Increase product holdings per customer by cross-selling pre-approved products like credit cards and other banking solutions.
  • Profile customers and recommend suitable banking products based on their needs and preferences.
  • Ensure effective onboarding for Mobile/Net Banking, Bill Pay, SIPs, Insurance, Investment solutions, Retail and SME Loans, and other banking programs.
  • Meet monthly operating plans to improve scorecard performance and decile rankings.
  • Coordinate with internal teams to close retail asset and trade transactions generated through client engagement.
  • Resolve customer queries and complaints promptly to meet Net Promoter Score (NPS) benchmarks.
  • Ensure strict adherence to bank policies and compliance standards.
  • Pitch Relationship Banking program benefits and onboard eligible customers/groups.

Interested candidates can directly share their resumes with me on my Email ID or Whatsapp Number

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