Data Analyst

Responsibilities:

Attribution and Market Knowledge

• Identify products and assign the associated attributions across a range of industries for defined attributes
• Have an established hierarchy/attribution expertise, and continually develop this, to ensure correct assignment of products within the hierarchy classification
• Develop strong relationships across teams India Regional Operations Centre (ROC) to provide support and insight
• Liaising through the manager or trainer with other Operations teams onshore to maintain specific client rules and to ensure all products are coded on to the system correctly to their standards
• Answering queries from other India ROC teams related to coding rules/coding databases/new products or general product knowledge
• Be responsible for the quality of the output, checking and reviewing all attributions have inputted into the system correctly and on time, to the defined quality standards
• Actively update documentation where changes are made to ensure ongoing coding is correct and knowledge shared across the team

Reworks / Ticket Resolution

• Deliver data reworks on time and to a high level of accuracy
• Resolve Tickets efficiently and in line with guidelines
• Work in collaboration with the Client Delivery teams to assess client need, build, and provide input into the specification and perform the requested changes according to the required timelines.

System Expertise

• Confidently uses the capabilities within all the available coding systems to code and check outputs
• Proactively uses all elements of the systems effectively to drive quality standards and advises manager on developments in systems which would benefit driving these
• Embraces learning new systems and systems capabilities to deliver role requirements

Operations and Client Relationships

• Proactively seek to understand wider operations processes and journey of data
• Employ communications including emails, telephone calls and face-to-face meetings with appropriately professional tone with client service and operations colleagues
• Provide direct support to colleagues across the Operations and Commercial teams, responding to client queries and requests, offering expert advice, and effectively communicate the recommended solutions.

Team, People & Self Development

• An open mind to change and continuous improvement
• Provide support to the Coding Specialists with coding and technical queries acting as a first point of advice
• Provide training to the Coding Specialists and be involved in onboarding new members as well as developing those already within the team
• Seek personal feedback, proactively act on it and ask for advice when relevant
• Develop personal impact, and build your reputation as a member of the team who has the confidence to work independently when required, but who is also an active, flexible, confident, and trusted team member

Must be bilingual in French and English (Written and verbal)

Key Requirements:

• Experience working in a previous Coding role is desirable
• Professional proficiency in English.
• Excellent written and verbal communication skills to effectively communicate with diverse audiences.
• FP II or CFG Higher administrative or computer science or minimum experience of 2 years in a similar position.
• High knowledge of office automation, especially in Excel at the level of formulas and pivot tables and PowerBI.
• Ability to build and maintain strong relationships with key onshore stakeholders.
• Have experience of coaching and training coding team members
• Have experience of managing and running coding processes Eg - Xmas Gift Pack Coding / Week 1 Scheduling