Digital Marketing Lead

2 weeks ago


Bangalore South Karnataka India Miles Education Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are seeking a skilled and experienced CRM Program Managerto join our dynamic team. The ideal candidate will have a strong background inbusiness analysis, project management, and a deep understanding of CRM systems.You will collaborate with various stakeholders to gather and analyze businessrequirements, translate them into functional specifications, and work closelywith development teams to implement effective CRM solutions½ ́RequirementGathering: Collaborate with business stakeholders to understand and documentCRM system requirements. Conduct workshops, interviews, and surveys to elicitnecessary information. Analyse and prioritize requirements based on businessneeds and strategic objectives½ ́Documentation and Analysis: Create detailedand clear documentation of business processes, use cases, and functionalrequirements. Conduct thorough analysis of current CRM systems and processes toidentify areas for improvement. Provide recommendations for enhancements,modifications, or new CRM system implementations. Program Manager CRM ImplementationIf you have a passion for hustle, prioritize work above all,and share our enthusiasm for edtech, we warmly encourage you to apply andembark on this exciting journey with us. Together, we will cover Miles andachieve remarkable milestones, shaping the future of accounting talent andrevolutionizing the edtech landscapeSkills & Qualifications Bachelor's degree in BusinessAdministration, Information Technology, or a related field Proven experiencewith a focus on CRM systems Strong analytical and problem -solvingskills Excellent communication and interpersonal skills Familiarity with CRM platformssuch as Salesforce or Lead squared Project management experience is aplus Relevant certifications (e.g., Certified Business Analysis Professional)are advantageous Stakeholder Collaboration: Work closely with business users,IT teams, and external vendors to ensure alignment between businessrequirements and technical solutions. Facilitate communication betweendifferent departments to ensure a holistic approach to CRM solutions SolutionDesign: Collaborate with technical teams to design CRM solutions that meetbusiness requirements. Ensure that proposed solutions align with industry bestpractices and organizational standards  


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